What it does
Two things Ody can do in Freshdesk.
Contact import/sync
Pulls the workspace's existing contacts into Ody automatically, and keeps importing on a schedule.
Create ticket
Open a Freshdesk ticket from a missed call or voicemail, transcript included.
Up and running in under two minutes.
Paste your API key
Grab a key from Freshdesk's settings and paste it into Ody's Connect window. The form tells you exactly where to look.
Pick your options if needed
Most connections need nothing else. When they do (a channel, an audience, a board) the options appear right after you connect.
It runs on its own
Imports stay on a schedule. Tickets, tasks, logs, and alerts fire when the call ends. Astra can use Freshdesk on a live call, too.
Why it matters
The phone stops being someone's job.
Missed calls become tickets
A voicemail or missed call opens a Freshdesk ticket or conversation with the transcript attached. Nothing sits in a personal inbox.
The caller is already a customer
Import Freshdesk contacts so the requester is matched by email or phone, or created if they're new.
Astra can file it
Your AI receptionist can open the ticket during or after the call, so the queue moves even when the team is with another customer.
Questions about Freshdesk.
Still stuck? Talk to us. A human answers.
Ody never sees your Freshdesk password. You paste an API key into a secure form. Credentials live in an encrypted connection store; Astra and the rest of the product never read them. Disconnect anytime and access is revoked immediately.
More helpdesks
All 43 integrations →
Import Crisp people and open Crisp conversations from missed calls or voicemails.
Missed calls become Crisp conversations.
Import Dixa end users and create contact-form conversations from missed calls or voicemails.
Missed calls become Dixa conversations.
Import Front contacts and save callers as Front contacts with their call notes.
Callers saved as Front contacts.
Import Gorgias customers and open tickets from missed calls or voicemails.
Missed calls become Gorgias tickets.