Dialpad alternative
The Dialpad alternative where AI answering is included.
Dialpad's AI transcribes your calls beautifully. Ody's AI answers them. That difference is the whole comparison.
7-day free trial on every plan · No per-minute charges · Dialpad facts verified September 2026
THE QUICK ANSWER
Dialpad Connect deserves credit for including real-time transcription and AI recaps on its cheapest tier ($15/user/mo annual, $27 monthly). But the AI that answers calls, Dialpad's AI Agent launched October 2025, is a separate product with unpublished, credit-based pricing; CRM integrations require the 3-seat Pro tier ($25 annual); toll-free numbers cost extra and can't text; and SSO or an uptime SLA requires a 100-user Enterprise minimum. Ody includes the AI agent that actually answers, HubSpot and Salesforce sync and toll-free numbers on every plan from $19. If you want notes about missed calls, Dialpad; if you want the calls not missed, Ody.
PRICING
What you'll actually pay.
Dialpad Connect
AI Agent (the AI receptionist product) is priced by conversation credits, quote-only. 250 SMS/user/mo included, then $0.008/SMS, charged per attempt including failed sends. Toll-free numbers cost extra and can't text. Reviewers report a $2-5/user/mo administrative cost recovery fee plus E911 and taxes on top of list.
Ody
One number per user included; extra local or toll-free numbers $5/mo each. Business texting needs one-time 10DLC registration ($20 setup + $4/mo per texting number, handled during onboarding). International calling is a $5/mo add-on with $5 of usage included. Plans are billed monthly or prepaid annually (annual saves up to 30%). Taxes apply; there are no per-minute charges and no AI credits.
Try for free →THE MATH
A 2-person team that needs HubSpot sync
Dialpad: CRM integrations need Pro, which has a 3-seat minimum ($25 x 3 on annual billing) even for two people, plus about $1.99/line in fees; AI answering is quoted separately. Ody: Starter $19 x 2 monthly ($30 on annual billing) with HubSpot sync and the AI receptionist included on the base plan. Taxes excluded for both.
SIDE BY SIDE
Ody vs Dialpad, feature by feature.
Dialpad Connect facts from their published pricing & docs, verified September 2026.
| Feature | Ody | |
|---|---|---|
| AI answering | ||
| AI receptionist answers calls | DialpadSeparate product, quote-only credit pricing | OdyIncluded on every plan |
| What the AI costs | DialpadQuote-only conversation credits | Ody$0 extra. No credits, no minute bundles |
| AI call summaries & transcripts | DialpadIncluded on all tiers | OdyGrowth+ |
| Turn AI on/off per line & hour | Dialpad— | Ody✓ |
| Phone system | ||
| US & Canada calling | Dialpad✓ | Ody✓ |
| Business texting (SMS/MMS) | Dialpad250 SMS/user/mo, then $0.008 per send attempt | OdyUS & Canada, 10DLC handled |
| Phone number included | Dialpad1 per user | Ody1 per user; extras $5/mo |
| Toll-free numbers | DialpadExtra cost; can't send texts | Ody✓ |
| Free number porting | Dialpad✓ | Ody✓ |
| Phone menus (IVR) | DialpadRing groups capped at 3 on Standard | OdyGrowth+ |
| Auto call recording | Dialpad✓ | OdyGrowth+ |
| Voicemail transcription | Dialpad✓ | Ody✓ |
| Video meetings | DialpadDialpad Meetings included | Ody— |
| Hardware required | DialpadOptional desk phones | OdyNone. Browser + iOS app |
| Team & integrations | ||
| Shared team inbox | DialpadTeam messaging | Ody✓ |
| CRM integrations | DialpadPro tier only (3-user min) | Ody43 integrations, every plan |
| ChatGPT / Claude (MCP) | Dialpad— | Ody✓ |
| Developer API & webhooks | DialpadPro+ | OdyEvery plan |
| Analytics & reporting | Dialpad✓ | OdyGrowth+ |
| Commercial | ||
| Seat minimum | Dialpad1 (Standard), 3 (Pro), 100 (Enterprise) | OdyNone |
| Contract | DialpadMonthly or annual | OdyBilled monthly or annually. Change plans in-app |
| Fees above list price | Dialpad$2-5/user/mo admin recovery fee (reported) + E911 + taxes | OdyTaxes only. No recovery or E911 line items |
| Free trial | Dialpad14 days | Ody7 days, every plan, full product |
| Support | DialpadStandard: web/chat only; 24/7 phone on Pro | OdyEmail (Starter), live chat (Growth), phone + onboarding (Enterprise) |
| Self-serve setup & plan changes | Dialpad✓ | Ody✓ |
WHY TEAMS SWITCH
Where Ody pulls ahead of Dialpad.
Answering, not just transcribing
Dialpad's included AI documents the call. Its AI Agent that answers calls is a separate quote-only product with credit pricing. Ody's AI agent answers on every plan; the feature you're shopping for isn't a sales conversation.
No seat-minimum staircase
CRM sync on Dialpad requires Pro's 3-seat minimum; SSO and an SLA require 100 seats. Ody gates features by plan, never by headcount. A 2-person team can run Growth with HubSpot sync.
Toll-free that works
On Dialpad, toll-free numbers cost extra and can't text. On Ody, local and toll-free are the same standard number types, with texting via your registered 10DLC campaign.
AN HONEST TAKE
Which one is right for you?
You want the best included call transcription and coaching at the lowest entry price, you live in Google Workspace, your team is big enough for Pro's minimums (or 100+ for Enterprise), and AI answering is a nice-to-have you're willing to scope with sales.
You want the AI to pick up the phone, not summarize what you missed. Small teams that need CRM sync without seat minimums, toll-free numbers that text, and one predictable per-user price pick Ody.
EVERYTHING INCLUDED
The whole phone system,
with the AI built in. One price.
Scroll through what every Ody workspace ships with: a number, calling and texting, a shared inbox, and a receptionist that never clocks out.
ChatGPT
Claude
CursorGo deeper, feature by feature.
All features →SWITCHING IS EASY
Move from Dialpad without missing a call.
Start your free trial
Create your workspace in minutes. Every plan starts with a 7-day free trial | you get a live number, calling, texting, and your AI agent from day one.
Port your number free
Porting is free on every plan and your existing line keeps working the whole time | no downtime, no lost calls while the port completes.
Turn on the AI (or don't)
Set your hours and decide exactly when the AI answers | per number, per hour, per team. The rest of the time, it's the best softphone you've used.
Dialpad offers monthly billing, so most teams can switch at the end of the current cycle. Annual Dialpad contracts are prepaid; time the port near renewal. Toll-free numbers port into Ody free, like local ones.
FAQ
Ody vs Dialpad, answered.
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