Shared inbox

The whole story, in one thread. For the whole team.

Every customer gets a single timeline, their texts, photos, calls, voicemails with transcripts, and AI-handled calls, in order. Anyone on the team can pick up exactly where the last person left off.

Try Ody for free→See it in action

app.ody.co/inbox3 online

Inbox

OpenDoneAll

Sophie Tran4:52

Thursday at 9 works great, thank you!

Marcus Reid3:10

Can you send the quote over text?

Atlas Property1:48

Voicemail · 0:34

Jamie LopezMon

AI agent handled this call

Sophie Tran

+1 (512) 555-0188 · Main line

Done

Hi! I think I cracked a filling. Any chance I can get in this week?

So sorry to hear that! We can fit you in Thursday at 9:00 with Dr. Ortiz. Does that work?

Maya · 4:52 PM

Call · 2:14 · transcript ready

InternalDetailsTasks

@Jordan can you confirm the Thursday slot? Patient is anxious.

Maya · internal note

Send appointment reminder

Jordan · due Wed

One conversation per customer, texts, calls, and voicemails together

Open / Done triage keeps the list honest about what still needs a human

Internal notes and @mentions the customer never sees

Tasks with owners and due dates, linked to the conversation

MANY HANDS, ONE THREAD

Shared by design, so nothing gets dropped.

Every workspace member sees the same conversations on your business number. Hand a thread to a teammate with an @mention, leave internal notes the customer never sees, and let unread badges stay personal, so clearing yours never touches theirs.

Everyone sees everything

The whole workspace is subscribed to the same threads on your number, automatically.

Hand off with an @mention

Loop in a teammate inside the thread with a private note the customer never sees.

Unread stays personal

Clearing your badge never clears anyone else's, so every teammate triages their own view.

Sophie Tran

assigned to Jordan

@Jordan can you take this one? I’m heading into a cleaning.

Maya · internal, hidden from customer

Jordan picked it up

Your unread cleared. Maya’s stayed.

CONTEXT IS THE FEATURE

Not just SMS. The entire relationship.

Photos, calls with duration, voicemail with a playable recording and transcript, and AI-handled summaries, all on one timeline so whoever replies next has the full picture.

Here’s the tooth that’s bugging me.

photo.jpg

Incoming call

Answered by Maya · 2:14

4:52 PM

Voicemail · 0:22

Transcript
“Hi, it’s Sophie again, the pain’s getting worse. Please call me back when you can.”

AI agent handled this call

Booked Sophie for Thursday 9:00 AM with Dr. Ortiz, confirmed by text, and flagged that she mentioned tooth pain for the front desk.

WEB & iOS, IN REAL TIME

The same inbox, everywhere your team is.

New messages push to your screen the moment they arrive, on the web app and the iPhone app’s Inbox tab, with Open, Done, and All filters and swipe actions on every row.

Real-time push on web and the iPhone app

Open, Done, and All filters on every device

Swipe actions to triage a row in one gesture

Inbox

OpenDoneAll

Sophie Tran4:52

Thursday at 9 works, thanks!

Marcus Reid3:10

Can you send the quote?

Atlas Property1:48

Voicemail · 0:34

Jamie LopezMon

AI agent handled this call

ONE PLACE FOR EVERY LINE

Every number your business runs, one inbox.

Main line

+1 (512) 555-0188

Sales

+1 (512) 555-0120

Support

+1 (800) 555-0164

One shared inbox

Every line, every teammate, one triaged list.

NOTHING TO CONFIGURE

How to set it up.

Click Inbox in the left sidebar. Every workspace member is subscribed automatically.

Open a conversation to see the full timeline, and reply by text from the same box.

Use the right panel for the contact card, internal notes, and linked tasks.

Mark conversations Done as you wrap them up. They're one toggle away if they come back.

FAQ

Shared inbox, answered.

Can my teammates see my conversations?

Yes, the inbox is shared by design. Everyone in the workspace sees the same conversations on your business number, so anyone can pick up where a teammate left off.

How do I hand a conversation to a teammate?

Does reading a message mark it read for everyone?

Are voicemails and AI-handled calls in the same inbox?

Resources

Learn more

Guides to the concepts behind this feature.

What businesses need to know about SMSHow GSM 7-bit and UCS-2 segment sizes work, what concatenation costs, and how SMPP and delivery receipts fit the path.Read guide What businesses need to know about shared numbersHow one number rings a whole team, why the carrier still sees a single DID, and where shared lines beat extensions and separate direct numbers.Read guide What operations teams need to know about inbound trafficHow calls that dial a business number are delivered, identified, and then routed through menus, groups, and queues.Read guide

Industries

Who uses shared inbox, and how

Real setups from the industries that run on Ody: what they route, who answers, and where the call lands. Each card opens the setup for that company size.

Home & field servicesSmall team

Home services

One thread per customer, for the whole crew

Calls, texts, voicemails with transcripts and AI-handled calls in a single timeline. Internal notes and @mentions hand a job from dispatch to a tech without the customer seeing it.

Main line+1 (512) 555-0161Dispatchfirst, 20 seconds

See how home service companies use Ody→

Health & wellnessSmall team

Medical practices

One thread per patient, for the whole desk

Calls, texts, voicemail transcripts and AI-handled calls in one timeline. Internal notes and tasks hand a refill request from the desk to the nurse without a sticky note.

Main line+1 (512) 555-0201Front desk1: appointments

See how medical practices use Ody→

Professional servicesSmall team

Insurance agencies

One timeline per policyholder

Calls, voicemails with transcripts, texts and AI-handled calls in one thread. Internal notes and @mentions hand a COI request to whoever issues certificates without the client seeing a…

Service+1 (512) 555-0142Service desk5 seats, ring all

See how insurance agencies use Ody→

Property & real estateSmall team

Real estate

One thread per lead, logged to Follow Up Boss

Calls, texts, voicemail transcripts and AI-handled calls in one timeline. Internal notes hand a lead from the ISA to the agent without a group text.

Team line+1 (512) 555-0601ISAfirst

See how real estate teams use Ody→

Local & hospitalitySmall team

Restaurants

One thread per catering client and event

Calls, texts, voicemail transcripts and AI-handled calls in one timeline. Notes and tasks hand a 40-person order from the catering manager to the kitchen.

Main line+1 (512) 555-0701Host stand1: reservations

See how restaurants use Ody→

Logistics & transportSmall team

Trucking & logistics

One thread per shipper, driver and receiver

Calls, texts, voicemail transcripts and AI-handled calls in one timeline. Notes and tasks hand a detention issue from the night dispatcher to the day desk.

Dispatch+1 (512) 555-0901Whole deskring all, day

See how trucking and logistics companies use Ody→

Tech & commerceSolo

Ecommerce brands

Shopify orders on the customer thread

Native Shopify and WooCommerce integrations show the customer's orders and status next to their calls and texts. Recharge shows subscription status. The receptionist answers from that.

Support line+1 (800) 555-1001YouOdy app, chosen hours

See how ecommerce brands use Ody→

Education & communitySmall team

Schools & childcare

One thread per family

Calls, texts, voicemail transcripts and AI-handled calls in one timeline. Notes and tasks hand "grandma picks up today" from the office to the classroom.

Main line+1 (512) 555-1201Absence voicemail1: transcribed

See how schools and childcare centers use Ody→

Browse all industries→

Better with your stack

The inbox is the thread. Your other tools keep the file.

Texts, calls, and voicemails already live on one timeline in Ody. Tickets, CRM notes, and Slack alerts file the same conversation where the rest of the company works.