Ody Fair Use Policy

Every Ody plan includes unlimited calling and texting to and from the United States and Canada. That inclusion rests on one assumption: that your account is holding two-way conversations. Customers call and text your business, your team calls and texts them back, most calls connect, and most messages get an answer. Appointment reminders, follow-ups with existing customers, quotes, confirmations, a slow week of voicemails, and a busy season of inbound inquiries are all normal, fair, and reasonable use and are never metered.

Carriers charge for every call attempt and every message segment, whether or not anyone picks up or replies, and the registered messaging campaigns (10DLC) that every Ody number sends through are rated by the carriers on how recipients respond. An account that is mostly broadcasting to people who have not asked to hear from it therefore costs materially more to run than a conversing account and puts the deliverability of every other Ody customer at risk. The sections below describe how we identify that pattern and what happens when we do.

Inbound calls and inbound texts are always included and are never counted toward any limit or metered charge under this Policy. Calls placed by Ody's AI receptionist and AI calling features are covered separately by AI credits, as described in the Terms of Service and on the pricing page, and are not part of the measure described in Section 2.

We review each account's outbound calls and outbound text messages over a rolling thirty (30) day period, and we may look at longer or shorter periods where the pattern of use warrants it. In that review we consider, in particular:

• The share of outbound calls that were not picked up by the person called (no answer, busy, failed, or canceled before connecting).
• The share of outbound text messages that received no reply, meaning no text or call back on that conversation within a reasonable time after the message was sent.
• The share of outbound calls and texts that were a first contact with a phone number that had never called or texted your account before.
• The total number of outbound attempts, so that a small number of events is never treated as a pattern.

An account in which a substantial share of recent outbound attempts falls into those categories is considered above the threshold in this Fair Use Policy. We do not publish the exact threshold. It is set so that ordinary business use, including outreach to your own customers, stays well clear of it, and it is reviewed by a person at Ody before any decision is made. No account is ever placed on metered usage billing automatically.

Metered usage billing under this Section 2 is a usage fee, not a penalty, and is independent of our rights under Sections 3, 4, and 5. Use that breaches the rules in Sections 3 or 4 may be metered, limited, suspended, or terminated regardless of whether it is above the threshold described in this Section.

Customer shall not use the Service to send:

• Messages which are obscene, defamatory, threatening, intimidating, harassing, hateful, exploitative, abusive, racially or ethnically offensive, or which instigate or encourage conduct that would be illegal or otherwise inappropriate, such as promoting violent crimes, endangering or exploiting children or others, or coordinating harm;
• Fraudulent messages, including but not limited to impersonation, misrepresentation, scams, phishing, or any deceptive messages used to lure consumers into providing their or another person's personal information, including but not limited to medical, health, or financial information;
• Cold calling and/or messaging, including but not limited to any messages without proper consent and opt-out language;
• Malicious content, including but not limited to malware or viruses;
• Messages relating to cannabis, CBD, or vape products;
• Messages relating to kratom or other paraphernalia products;
• Messages relating to the offer, promotion, or sale of prescription medication;
• Messages relating to the offer, promotion, or sale of gambling, including but not limited to references or links to casino apps or gambling websites;
• Messages relating to the offer, promotion, or sale of sexual or adult services;
• Messages relating to the promotion of hate speech;
• Messages relating to the offer, promotion, or sale of alcohol;
• Messages relating to the offer, promotion, or sale of firearms;
• Messages relating to the offer, promotion, or sale of tobacco-related products;
• Messages, including but not limited to new loan solicitation, relating to high-risk financial services, including but not limited to affiliate lending, payday loans, short-term high-interest loans, third-party loans (i.e. originating from any party other than the one which will service the loan), student loans, cryptocurrency, or stocks and other investment platforms;
• Messages relating to third-party lead generation or marketing services that buy, sell, or share consumer information, including but not limited to affiliate marketing;
• Messages relating to third-party lead generation or marketing services that engage in deceptive marketing;
• Messages relating to debt collection or forgiveness, including but not limited to third-party debt collection (i.e. originating from any party other than the one which will service the loan), debt consolidation, debt reduction, or credit repair programs;
• Messages relating to "get rich quick" schemes, including but not limited to deceptive work-from-home programs, risk investment opportunities, pyramid schemes, mystery shopping, or multi-level marketing;
• Messages relating to the sale of fireworks or explosives.

Every message sent from an Ody number travels through a messaging campaign registered on your behalf with the carriers. Opt-out keywords (such as STOP) are honored automatically, and a recipient who has opted out may not be messaged again from any number in your workspace. You remain responsible for obtaining and keeping records of the recipient's consent as required by the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and the carriers' 10DLC policies.

Customer shall not use the Service to:

• Engage in traffic pumping or schemes designed to artificially inflate call volumes to high-cost or revenue-sharing numbers;
• Generate excessive short-duration calls or abnormal spikes in call attempts;
• Call large numbers of unique or sequential phone numbers in a manner inconsistent with normal business use;
• Routinely call conference lines, chat lines, or similar services for non-business purposes;
• Continue calling individuals after a complaint has been received or after being asked to stop;
• Place calls without proper consent, including cold calls or prerecorded campaigns lacking a clear opt-out mechanism;
• Call during prohibited or "quiet" hours where outreach is generally considered abusive or intrusive;
• Attempt any other activity that is abusive, manipulative, or inconsistent with fair use of the Service;
• Commit fraudulent or deceptive acts, including impersonation, misrepresentation, or other behavior intended to defraud recipients;
• Send prerecorded voicemails ("voicemail drops") in a fraudulent or harassing manner;
• Use Ody numbers as misleading or fraudulent callback numbers;
• Spoof or manipulate caller ID information with the intent to deceive, harass, or commit fraud;
• Use third-party bots, auto-dialers, predictive dialers, or any automated calling system other than the AI calling features Ody itself provides, and use Ody's AI calling features only to call recipients from whom you hold the prior express consent required by applicable law;
• Engage in harassment, threats, or intimidation via calls;
• Call recipients who have requested not to be contacted or who are on internal or external Do Not Call lists, including the National Do Not Call Registry.

If we reasonably believe that your use of the Services is not normal, fair, and reasonable, or breaches any rule in this Fair Use Policy, we may take one or more of the following actions, in our discretion and in proportion to the conduct involved:

• Contact you in writing to describe the usage or conduct and request that you modify it within a reasonable period;
• Apply metered usage billing to the account as described in Section 2;
• Impose limits on the number of calls, messages, numbers, devices, or users the account may use;
• Pause outbound messaging or calling on one or more numbers while a complaint, carrier notice, or legal request is investigated;
• Suspend or terminate the account in accordance with the Terms of Service, including, in cases of fraud, illegal content, or a credible threat to others, without prior notice.

Carriers, aggregators, and The Campaign Registry may independently suspend a messaging campaign or block traffic from a number based on recipient complaints or their own policies. Ody will pass on any such notice it receives, but cannot override those decisions and is not liable for the resulting interruption.

Nothing in this Fair Use Policy limits any other right or remedy available to Origns Inc. under the Terms of Service or applicable law, and you remain responsible for all fees accrued, including metered usage fees, up to the date of suspension or termination.

We may update this Fair Use Policy from time to time, including the prices and block size in Section 2, to reflect changes in carrier costs, regulation, or the Services. When we do, we will update the Last Modified date above and, for material changes, notify workspace owners by email or through the product before the change takes effect. Your continued use of the Services after the effective date of an updated Policy constitutes acceptance of it.

Questions about this Fair Use Policy, requests for a human review of a metered usage decision, and reports of abusive calls or messages from an Ody number can be sent to [email protected]. Legal notices should be sent to [email protected] or to Origns Inc., Attn: Legal, 169 Madison Ave, Ste 2938, New York, NY 10016, United States.