First notice of loss
Takes the date, loss type, location and whether anyone was hurt, texts the caller the carrier's claims line and photo checklist you provide, and flags injuries or a total loss for the on-call producer.
How the receptionist worksThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- SUN 21:42A policyholder reporting a loss
Calls the 800 number on their ID card instead, and the carrier owns the relationship from there.
- TUE 12:15A quote shopper with three tabs open
Whoever answers first writes the policy. Voicemail is a decline.
- WED 08:04A contractor who needs a COI today
A two-minute request that stalls a job site until someone calls back.
- FRI 17:50A renewal with a billing question
Unanswered billing questions are how lapses and non-renewals start.
Setups by size
How insurance agencies run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
Your phone first, the receptionist behind it
One agency number that rings you, and never rings out.
You are the agency. Your business line rings the Ody app on your iPhone wherever you are, and when you're on a roof inspection, in a carrier portal or asleep, the AI receptionist takes the call instead of voicemail.
- AI receptionistBusiness hours per number, AI after the fourth ring
Set your hours on the line. Inside them, calls ring your phone and the receptionist picks up if you don't after a few rings. Outside them, it answers first ring, takes the loss or quote details and texts you a summary.
- Call forwardingForward to your cell when you're off the app
Vacation week, no data signal, or you just prefer your native dialer: forward the line to your cell in two clicks. Forwarded calls still show in your Ody call log, tagged with where they went. The cell's voicemail owns the no-answer case while forwarding is on.
- Business textingSend the COI or quote by text, from the agency number
Text the certificate PDF link, the quote or the payment instructions without giving out your personal number. Texting a local number needs a one-time 10DLC registration; Ody walks you through it at onboarding.
- Caller IDYour agency name on every callback
Register your business name as the outbound caller ID on your US local number so the client you're returning a call to sees the agency, not an unknown number. 15 characters, propagates over a few days.
AI receptionist
Trained on the six calls you get every day.
You describe your lines of business, carriers and office hours in plain language. The receptionist answers from that, books what it can and takes a detailed message for anything that needs a licensed producer.
Quote intake and a booked producer call
Captures the vehicle, property or business details you ask for every time, then books the producer call on a real calendar slot and confirms it by text.
How the receptionist worksCertificate and ID card requests
Confirms the certificate holder, the wording and the deadline, tells the caller it's with the service team, and drops the request into the shared inbox with a task and an owner.
Shared inboxClaim status calls
Gives the adjuster contact and carrier claims line you've put in its instructions, and takes a message for the producer when the caller needs more than that.
How the receptionist worksPayment and lapse questions
Answers where-to-pay questions from your instructions, texts the carrier payment link you provide, and leaves a note for the service team when a caller sounds like a lapse in progress.
Business textingNights, weekends and storm surges
Nobody sits on hold. Each caller gets the reporting instructions you configure, a text with next steps, and an escalation to the on-call number when it's urgent.
How the receptionist worksThe record
A written record of what was said, on every call.
Insurance runs on documentation. On Growth and above, every recorded call is transcribed with speaker labels and summarized into the facts that matter: who called, which policy, what they were told and what happens next. Producers stop reconstructing conversations from memory.
- Recording, transcript and AI summary on every answered call on an enabled line
- Search the inbox by caller, phrase or policy number and find the call by what was said
- Summaries posted to Slack and logged on the client in Pipedrive, Close, Attio or Folk
- Voicemail transcripts on every plan, including Starter
Call summaryGenerated by Ody
- Caller
- Marisol Reyes · +1 (512) 555-0117 · existing personal auto client
- Reason
- Hail damage to windshield and rear window, vehicle parked at home in Round Rock, Sunday evening. No injuries.
- Told
- Carrier glass-claim line and photo checklist sent by text. No police report needed for hail.
- Next action
- Dana R. to call before 10:00 AM Monday with the adjuster assignment.
Your stack
Works with the tools your agency runs on
Native integrations are listed as such. Agency management systems don't have a native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- Applied Epic, EZLynx, HawkSoft, AMS360Make, webhooks or APIAPI docs
Push call summaries and recordings to the client record via Make or the REST API webhooks
- CSV importNativeIntegration
import your book of business so the receptionist and your inbox recognize policyholders by name
- SlackNativeIntegration
call summaries, voicemails and missed calls posted to a channel
- Pipedrive, Close, Attio, FolkNativeIntegration
quote intakes logged as leads and completed calls as activities
- MakeNativeIntegration
connect any carrier portal or rater that Make already speaks to
Browse all 43 integrations, or connect anything else through Make and the REST API.
Trust
Client conversations, kept in your control
Recordings, transcripts and messages are encrypted in transit and at rest, never used to train third-party models, and stay under your account's control.
- SOC 2 Type II
- Encryption in transit and at rest
- Per-number recording controls
- Export or delete recordings anytime
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add numbers
Bring the agency line and each office number over, or start with new local ones. Porting is free and nothing goes dark during the switch.
- 02
Describe the agency
Lines of business, carriers, hours, the claims lines to hand out, who handles what. Plain sentences, not call flows.
- 03
Set the routing
Ring your phone, shared numbers with ring orders, or one number per office, plus what happens after hours.
- 04
Listen for a week
Review transcripts and summaries, tighten the instructions, then let the receptionist take more of the queue.
Resources
Guides for insurance agencies
The concepts behind this setup, explained without the jargon.
What compliance teams need to know about call recordingHow stereo and mixed recordings differ, when US one-party versus all-party consent applies, and why PCI requires a pause.Read guide What businesses need to know about 10DLCHow US carriers treat A2P SMS on local numbers: brand registration, campaign registration, third-party vetting, and the throughput that follows.Read guide What businesses need to know about hunt groupsLearn sequential, simultaneous, longest-idle, and circular ringing, and when a queue is the better model.Read guide
FAQ
Insurance agencies: common questions
More industries
Also in professional services, and nearby
Firms where the first call decides who gets hired.
Professional servicesLaw firmsIntake calls answered while you're in court, every call on the record.Professional servicesAccounting & tax firmsTax-season calls answered, document requests texted, every client in one inbox.Professional servicesAgencies & consultantsA client-facing number per account, calls logged to the CRM, AI in your chat tools.Professional servicesFinancial advisorsClient calls recorded and summarized, prospects booked, nothing on a personal cell.Professional servicesStaffing & recruitingCandidate calls answered, shift confirmations texted, recruiters measured.Professional servicesIT services & MSPsA support line with a menu, an on-call ring order and tickets in Zendesk or Freshdesk.
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