New and returning appointments
Matches the service to the right duration and stylist, books onto a real opening and texts the confirmation and your policy.
How the receptionist worksThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- THU 12:15A client booking a color for Saturday
Books with the salon down the street that picked up.
- TUE 09:05"Can I move my 2pm to 3?"
Voicemail. A wasted hour on the books.
- SAT 08:40A bride asking about a bridal party of eight
The biggest booking of the month, missed during opening.
- MON 18:30A gift-card question after close
A quick sale nobody was there to make.
Setups by size
How salons and spas run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
A business number that books while you work
Your clients reach the business. The business books them.
One business number on your booking page and Instagram. It rings the app on your phone; when your hands are busy, the receptionist books onto real openings, explains your policies and texts the confirmation. Your cell stays private.
- AI receptionistThe receptionist during services and after close
Inside your hours the line rings your phone and the receptionist picks up if you don't. Outside them it answers first ring, books for the week and texts back anyone who hung up.
- Business textingReminders, confirmations and "running 10 minutes behind"
Day-before reminders and confirmations from the business number, replies in the client's thread. One-time 10DLC registration at onboarding.
- Phone numbersA second number, not your cell
One local number is included with your seat. Clients and your booking page get the business number; your cell stays yours.
AI receptionist
The calls a salon gets, booked while you work.
You describe services, durations, prices, stylists, policies and hours. The receptionist books from that and takes messages for the rest.
Reschedules and cancellations
Moves the appointment within your policy, applies your late-cancel rule and posts the change to the thread.
Shared inbox"How much is a balayage?"
Quotes the prices and ranges you've written in and explains that color pricing is confirmed at consult if that's your policy.
How the receptionist worksBridal parties and events
Collects the date, headcount and services, and books the consult or creates a task for the manager.
How the receptionist worksGift cards and product questions
Answers from your notes and texts the online gift-card link you provide.
Business textingEvenings, Sundays, Mondays
Answers first ring, books for the week, texts back anyone who hung up.
How the receptionist worksThe record
Every client's preferences and history in one thread.
Voicemail transcripts are on every plan. On Growth and above, recorded calls are transcribed and summarized into the client, the service and what they were told, so the stylist reads the request before the client sits down.
- Voicemail transcripts on every plan
- Recording, transcript and AI summary on every answered call on an enabled line
- Preferences and notes on the client thread
- Search by client name or phrase
Call summaryGenerated by Ody
- Caller
- Returning client · +1 (512) 555-0731
- Request
- Cut and balayage with Tessa, Saturday; accepted the conditioning add-on.
- Told
- Booked Sat 10:00 AM, about three hours. Cancellation policy texted.
- Next action
- Tessa to review formula notes before Saturday.
Your stack
Works alongside your booking software
Native integrations are listed as such. Salon booking platforms have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- Vagaro, Boulevard, Mindbody, Fresha, GlossGeniusMake, webhooks or APIAPI docs
Push booking requests and call summaries via Make or the REST API webhooks
- CSV importNativeIntegration
import your client list so callers show up by name
- Stripe, ShopifyNativeIntegration
gift-card and product order status on the client thread
- Klaviyo, MailchimpNativeIntegration
clients who opt in added to your list
- MakeNativeIntegration
connect the rest of your stack
Browse all 43 integrations, or connect anything else through Make and the REST API.
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add the salon number
The one on Google and your booking page. Porting is free and the old line keeps working until cutover.
- 02
Describe the salon
Services, durations, prices, stylists, policies, hours. Plain sentences.
- 03
Set the routing
Desk or your phone first, receptionist on overflow and after close; reminders on for tomorrow's book.
- 04
Read a week of transcripts
Tighten service durations and policies, then let the receptionist book more of the calendar.
Resources
Guides for salons and spas
The concepts behind this setup, explained without the jargon.
What businesses need to know about second phone numbersHow a business number rings an app instead of a SIM, what stays separate from the personal line, and how the alternatives compare.Read guide What businesses need to know about SMSHow GSM 7-bit and UCS-2 segment sizes work, what concatenation costs, and how SMPP and delivery receipts fit the path.Read guide What businesses need to know about hunt groupsLearn sequential, simultaneous, longest-idle, and circular ringing, and when a queue is the better model.Read guide
FAQ
Salons & spas: common questions
More industries
Also in local & hospitality, and nearby
Businesses whose busiest hour is when nobody can pick up.
Local & hospitalityRestaurantsReservation and takeout calls answered during the Friday rush, hours and menus by text.Local & hospitalityFitness studios & gymsTrial-class calls booked during the 6am rush, membership questions answered, front desk freed.Local & hospitalityAuto repair shops"Is my car ready?" answered, estimates approved by text, every call recorded.Local & hospitalityHotels & vacation rentalsGuest calls answered at check-in time, lockout texts at midnight, international guests reached for $5/mo.Local & hospitalityRetail shops"Do you have it in stock?" answered, order status from Shopify, one number per store.
Comparing options? Ody vs Google Voice · Ody vs Grasshopper · Ody vs OpenPhone
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