No heat, flooding, lockouts
Asks the safety questions you specify, logs the unit and issue, rings the on-call in your ring order and texts the tenant what happens next.
Ring ordersThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- TUE 02:08A tenant with no heat in January
Voicemail at 2am is a habitability complaint by 9am.
- SAT 11:30A prospect who wants to tour today
Books the unit across the street instead.
- MON 14:15A vendor confirming tomorrow's repair
Missed, and the tenant takes another day off work.
- THU 17:50An owner asking why the rent is late
Owners leave managers who don't pick up.
Setups by size
How property managers run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
One line, forwarded to whoever is on call
Tenants get a person or the receptionist. Never voicemail.
One business number for tenants, owners and prospects. It rings the app on your phone; when you can't answer, the receptionist triages by your emergency rules, logs the work order details and texts you. On your weekend off, forward the line to your backup.
- AI receptionist24-hour answering with your emergency rules
Inside your hours the line rings your phone and the receptionist picks up if you don't. Outside them it answers first ring, triages emergencies versus next-day requests and texts you the summary.
- Call forwardingForward to your backup on your days off
Send the line to a colleague or an on-call vendor in two clicks. Forwarded calls stay in your log with where they went.
- Business textingPhotos of the leak, ETAs for the repair
Tenants text photos of the problem; you text back the vendor's ETA and the tour confirmation from the same number. MMS included; one-time 10DLC registration at onboarding.
- Phone numbersA management number separate from your cell
One local number is included with your seat. Leases, signs and owner statements get the business number; your cell stays yours.
AI receptionist
The calls a property manager gets, around the clock.
You describe your properties, emergency definitions, on-call rotation, leasing availability and owner policies. The receptionist triages, logs and books from that.
Non-urgent repair requests
Captures the unit, the issue and access permission, tells the tenant your turnaround, and creates a task for the coordinator.
Shared inbox"Is the two-bedroom still available?"
Answers from your availability notes, asks your screening questions and books the tour onto a real slot.
How the receptionist worksStatements and rent questions
Takes the message with the property and the question and creates a task for the account manager. Never discusses figures it wasn't given.
How the receptionist worksScheduling and access
Captures the work order reference and the window, and texts the tenant the confirmation.
Business texting2am, weekends, holidays
Answers first ring, triages by your rules, rings on-call for emergencies, logs everything else for the morning.
How the receptionist worksThe record
Every tenant call documented, with a timeline.
On Growth and above, each recorded call is transcribed with speaker labels and summarized into the unit, the issue, what the tenant was told and the next step. Voicemail transcripts are on every plan. When a dispute comes, the record is there.
- Recording, transcript and AI summary on every answered call on an enabled line
- Search by unit, tenant or phrase
- Summaries posted to Slack or pushed to your PM system through Make
- Voicemail transcripts on every plan
Call summaryGenerated by Ody
- Caller
- Tenant · Willow Court 14B · +1 (512) 555-0631
- Issue
- No heat since midnight, outdoor temperature about 20°F, children in unit, no gas smell.
- Told
- Emergency logged. On-call HVAC vendor rung. ETA to follow by text. 911 if gas smell.
- Next action
- Emergency work order for 14B. Vendor ETA text to tenant.
Your stack
Works alongside your property management software
Buildium contact sync is native. Work orders in Buildium, AppFolio and others are reached through Make, webhooks or the REST API; Ody does not create work orders directly today.
- BuildiumNativeIntegration
tenants and owners synced as contacts so callers show up by name
- AppFolio, Yardi, Rent Manager, DoorLoopMake, webhooks or APIAPI docs
Push emergency and request summaries into your work-order workflow via Make or the REST API webhooks
- CSV importNativeIntegration
import tenants, owners and vendors
- SlackNativeIntegration
emergencies posted to the on-call channel
- Monday, Asana, TrelloNativeIntegration
maintenance requests as tasks
- MakeNativeIntegration
connect the rest of your stack
Browse all 43 integrations, or connect anything else through Make and the REST API.
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add numbers
Bring the number on every lease over. Porting is free and the old line keeps working until cutover.
- 02
Write the emergency rules
What counts as an emergency, the safety questions, the on-call rotation, your turnaround for everything else.
- 03
Set the menu and ring orders
Maintenance, leasing and owner keys; after-hours emergency ring order to on-call, backup and vendor.
- 04
Connect Buildium and read a week of calls
Contacts sync in a few clicks. Tighten the triage rules, then let the receptionist handle more.
Resources
Guides for property managers
The concepts behind this setup, explained without the jargon.
What businesses need to know about hunt groupsLearn sequential, simultaneous, longest-idle, and circular ringing, and when a queue is the better model.Read guide What businesses need to know about IVRLearn how auto-attendants, DTMF digits, and multi-level menus route inbound callers before a person answers.Read guide What businesses need to know about call forwardingLearn the difference between unconditional, busy, and no-reply forwarding, and how SIP 302 and simultaneous ring actually behave.Read guide
FAQ
Property management: common questions
More industries
Also in property & real estate, and nearby
Listings, tenants and maintenance, at every hour.
Property & real estateReal estateSign calls answered during showings, leads logged to Follow Up Boss, showings confirmed by text.Home & field servicesHome servicesHVAC, plumbing and electrical: emergencies booked while you're under a sink.Local & hospitalityHotels & vacation rentalsGuest calls answered at check-in time, lockout texts at midnight, international guests reached for $5/mo.
Comparing options? Answering service comparison · Ody vs RingCentral · Ody vs Grasshopper
All industries Home services, Cleaning services, Landscaping & lawn care, Pest control, Moving companies, Contractors & remodelers, Medical practices, Dental practices, Veterinary clinics, Therapy & counseling, Physical therapy & chiropractic, Home care agencies, Insurance agencies, Law firms, Accounting & tax firms, Agencies & consultants, Financial advisors, Staffing & recruiting, IT services & MSPs, Real estate, Property management, Restaurants, Salons & spas, Fitness studios & gyms, Auto repair shops, Hotels & vacation rentals, Retail shops, Trucking & logistics, Towing & roadside, Ecommerce brands, Startups & SaaS, Schools & childcare, Nonprofits