Call-outs and running late
Logs the caregiver, client, shift and reason, rings the on-call coordinator per your ring order, and texts the summary.
Ring ordersThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- SUN 05:02A caregiver calling out of a 7am shift
A client alone at 7am because the call-out went to voicemail.
- TUE 21:15A daughter worried about her mother's evening visit
Families choose agencies that pick up at 9pm.
- THU 10:30A hospital discharge planner needing care by Friday
Referral sources call the next agency on the list.
- MON 13:00A caregiver applicant returning a call
Recruiting is a phone game. Missed calls are missed hires.
Setups by size
How home care agencies run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
One line, forwarded to whoever is on call
The agency number rings the owner. Call-outs never go to voicemail.
One agency number rings the app on your phone; when you can't answer, the receptionist logs call-outs, answers family inquiries and texts you a summary. Forward the line to a relief coordinator on the weekends you're off.
- AI receptionist24-hour answering, logged and texted
Inside your hours the line rings your phone and the receptionist picks up if you don't. Outside them it answers first ring, logs the call-out or inquiry and texts you a summary immediately.
- Call forwardingForward to the relief coordinator on your weekend off
Send the agency line to any phone in two clicks. Forwarded calls stay in your log with where they went. The forward target's voicemail owns the no-answer case while forwarding is on.
- Business textingShift confirmations from the agency number
Caregivers confirm tomorrow's shift by text; families get visit confirmations, all on the agency number with replies in each thread. One-time 10DLC registration at onboarding.
AI receptionist
The calls a home care agency gets, around the clock.
You describe services, rates, service area, your on-call process and what counts as urgent. The receptionist logs, routes and texts from that, and never gives care advice.
New-client inquiries
Answers rate and service questions from your instructions, collects the care needs you specify, and books the assessment with the care manager.
How the receptionist works"Did the caregiver arrive?"
Takes the message, flags it as urgent per your rules and rings the on-call coordinator.
How the receptionist worksHospital and facility discharge planners
Collects the patient, the start date and the planner's details, and creates a priority task for intake.
Shared inboxCaregiver applicants
Answers the basics from your posting, collects the applicant's details and texts the application link you provide.
Business texting5am, 9pm, holidays
Answers first ring, logs and routes per your policy, texts the on-call and the caller what happens next.
How the receptionist worksThe record
Every call-out and family conversation documented.
On Growth and above, each recorded call is transcribed with speaker labels and summarized into who called, which client, what happened and the next step. Voicemail transcripts are on every plan. Surveyors and families both appreciate a record.
- Recording, transcript and AI summary on every answered call on an enabled line
- Search by client, caregiver or phrase
- Summaries posted to Slack or pushed to your scheduling software through Make
- Voicemail transcripts on every plan
Call summaryGenerated by Ody
- Caller
- Caregiver Renee · +1 (512) 555-0311
- Reason
- Call-out for the 7:00 AM Sunday shift with Mr. Alvarez, illness.
- Told
- Call-out logged; on-call coordinator being rung. Caregiver to confirm Monday shift by text.
- Next action
- On-call coordinator to find coverage before 7:00 AM.
Your stack
Works alongside your scheduling software
Native integrations are listed as such. Home care platforms have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- WellSky, AxisCare, AlayaCare, ClearCareMake, webhooks or APIAPI docs
Push call-out and inquiry summaries into your workflow via Make or the REST API webhooks
- CSV importNativeIntegration
import clients, families and caregivers so callers show up by name
- SlackNativeIntegration
call-outs and urgent family calls posted to the coordinator channel
- Monday, AsanaNativeIntegration
coverage tasks and intake follow-ups
- MakeNativeIntegration
connect the rest of your stack
Browse all 43 integrations, or connect anything else through Make and the REST API.
Trust
Client conversations, handled with care
Calls, transcripts and messages are encrypted in transit and at rest and never used to train third-party models. A Business Associate Agreement is available on request. You decide how much the receptionist collects: name, callback number and reason for the call is the default.
- SOC 2 Type II
- Encryption in transit and at rest
- BAA available on request
- Minimum-necessary intake by default
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add numbers
Bring the agency number over, or start with a new local number. Porting is free and the old line keeps working until cutover.
- 02
Describe the practice
Providers, services, hours, insurance you accept, new-patient rules, what counts as urgent. Plain sentences, not call flows.
- 03
Set the routing
Ring the front desk, a phone menu, a ring order for on-call, or one number per location, plus what the receptionist does after hours.
- 04
Listen for a week
Review transcripts and summaries, tighten the instructions, then let the receptionist book more of the schedule.
Resources
Guides for home care agencies
The concepts behind this setup, explained without the jargon.
What businesses need to know about hunt groupsLearn sequential, simultaneous, longest-idle, and circular ringing, and when a queue is the better model.Read guide What businesses need to know about call forwardingLearn the difference between unconditional, busy, and no-reply forwarding, and how SIP 302 and simultaneous ring actually behave.Read guide What compliance teams need to know about call recordingHow stereo and mixed recordings differ, when US one-party versus all-party consent applies, and why PCI requires a pause.Read guide
FAQ
Home care agencies: common questions
More industries
Also in health & wellness, and nearby
Practices where the front desk is the phone.
Health & wellnessMedical practicesAppointments booked, refills routed, on-call reached, at 7am and 7pm.Health & wellnessDental practicesNew-patient calls booked, hygiene recalls confirmed, emergencies reached on call.Health & wellnessVeterinary clinicsSick-pet calls triaged and booked, refills routed, ER referrals given at 11pm.Health & wellnessTherapy & counselingA second number that isn't your cell, intake calls answered between sessions.Health & wellnessPhysical therapy & chiropracticPlan-of-care visits booked and confirmed, walk-in questions answered mid-adjustment.Education & communityNonprofitsVolunteers answer a shared line from their own phones, donors reached, every call in one inbox.
Comparing options? Answering service comparison · Ody vs AnswerConnect · Ody vs RingCentral
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