Nests, swarms and bites
Calms the caller with the safety steps you've written, takes the address and books the same-day slot you reserve.
How the receptionist worksThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- MON 07:48A parent with a wasp nest over the door
Goes to the next result on the map. Same-day calls are pure margin.
- TUE 12:30A quarterly customer asking when the next visit is
A twenty-second question that turns into a missed-call callback loop.
- THU 16:10A realtor needing a termite inspection before closing
Closings don't wait. Neither does the realtor.
- FRI 19:30"I think I have bed bugs"
The most anxious caller of the week hears a voicemail greeting.
Setups by size
How pest control companies run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
Answer every panic call from under a house
One business number that books while you spray.
You're in a crawlspace when the phone rings. The line rings the app on your phone; when you don't pick up, the receptionist calms the caller, books the inspection and texts the prep steps. Voicemails arrive as transcripts you read at the next stop.
- AI receptionistAI after a few rings and every evening
Inside your hours the line rings your phone and the receptionist picks up if you don't. Outside them it answers first ring, books and texts back anyone who hung up.
- Business textingPrep instructions and arrival windows by text
"Clear the baseboards, crate the dog" and "Sam arrives between 1 and 3" from the business number, on the same thread the customer called. One-time 10DLC registration at onboarding.
- Call forwardingForward to a plain cell when you want to
Send the line to your cell or a relief tech in two clicks. Forwarded calls stay in the log with where they went.
AI receptionist
The six calls a pest company gets every day.
You describe your services, pricing ranges, prep instructions and what counts as urgent. The receptionist answers from that, books inspections and takes detailed messages for the rest.
Inspections and first treatments
Takes the pest, the property details and the address, books a real slot and texts the prep steps.
Business texting"When's my next quarterly?"
Answers from the schedule notes in its instructions and offers to move the visit within the windows you allow.
How the receptionist worksTermite inspections for closings
Captures the property, the closing date and the agent's details, and books the inspection ahead of the deadline.
How the receptionist works"How much for a one-time treatment?"
Quotes the ranges you've written in and never a number you didn't. Books the inspection when a price needs eyes on the property.
How the receptionist worksEvenings, weekends, swarm season
Every call answered on the first ring, urgent ones routed to the on-call number, the rest booked for the morning.
How the receptionist worksThe record
The tech walks in knowing what the customer saw.
On Growth and above, each recorded call is transcribed and summarized into the pest, the location in the house, what the caller was told and the booked window. Voicemail transcripts are on every plan.
- Recording, transcript and AI summary on every answered call on an enabled line
- Prep instructions and access notes on the property thread
- Search by address, pest or caller
- Voicemail transcripts on every plan
Call summaryGenerated by Ody
- Caller
- New customer · +1 (512) 555-0196 · 907 Juniper Ct
- Reason
- Active wasp nest above the front entry, children in the home, no known allergies.
- Told
- Use another door, keep kids inside, 911 if stung with breathing trouble. Prep steps sent by text.
- Next action
- Same-day slot booked 11:30 AM. Sam assigned.
Your stack
Works with your routing and account software
Native integrations are listed as such. Pest-control platforms have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- PestPac, FieldRoutes, BriostackMake, webhooks or APIAPI docs
Push call summaries and bookings to the account via Make or the REST API webhooks
- CSV importNativeIntegration
import your customer list so the receptionist knows who's on a quarterly plan
- SlackNativeIntegration
urgent calls and missed calls posted to the branch channel
- StripeNativeIntegration
payment status on the customer thread
- MakeNativeIntegration
connect QuickBooks and the rest of your stack
Browse all 43 integrations, or connect anything else through Make and the REST API.
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add numbers
Bring the number on the truck over, or start with a new local one. Porting is free and the old line keeps working until cutover.
- 02
Describe the business
Services, service area, hours, how you price a visit, what counts as an emergency. Plain sentences, not call flows.
- 03
Set the routing
Ring your phone, a ring order across the crew, or one number per branch, plus what the receptionist does after hours.
- 04
Listen for a week
Read the transcripts and summaries, tighten the instructions, then let the receptionist book more of the calendar.
Resources
Guides for pest control companies
The concepts behind this setup, explained without the jargon.
What businesses need to know about IVRLearn how auto-attendants, DTMF digits, and multi-level menus route inbound callers before a person answers.Read guide What businesses need to know about hunt groupsLearn sequential, simultaneous, longest-idle, and circular ringing, and when a queue is the better model.Read guide What businesses need to know about call forwardingLearn the difference between unconditional, busy, and no-reply forwarding, and how SIP 302 and simultaneous ring actually behave.Read guide
FAQ
Pest control: common questions
More industries
Also in home & field services, and nearby
Trades that answer from a truck, a roof or a crawlspace.
Home & field servicesHome servicesHVAC, plumbing and electrical: emergencies booked while you're under a sink.Home & field servicesCleaning servicesQuotes, reschedules and gate codes handled while the team is on site.Home & field servicesLandscaping & lawn careSpring rush calls answered from the mower, quotes texted back the same day.Home & field servicesMoving companiesQuote calls answered in one ring, inventories by text, crews reached on the road.Home & field servicesContractors & remodelersEstimate requests answered from the job site, change orders on the record.
Comparing options? Answering service comparison · Ody vs RingCentral · Ody vs Grasshopper
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