Lockouts and door codes
Verifies the reservation name, re-texts the code with instructions, and rings the on-call if it still fails.
Business textingThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- SAT 23:52A guest locked out in the cold
Voicemail at midnight is a one-star review by morning.
- FRI 16:10Three callers during check-in rush
One desk, one line, a lobby with luggage.
- TUE 09:30A family in Germany asking about their booking
Calling them back costs a fortune, or doesn't happen.
- SUN 10:15"Can we check out an hour late?"
A yes-or-no question that ties up housekeeping.
Setups by size
How hotels and vacation rental operators run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
A guest line that isn't your cell
Guests reach the property. Codes and directions go out by text.
One guest number on your listings and confirmations. It rings the app on your phone; when you can't answer, the receptionist handles the routine (codes, directions, check-in times) and rings you for real problems. Your cell stays private.
- AI receptionistThe receptionist at midnight, you for emergencies
Inside your hours the line rings your phone and the receptionist picks up if you don't. Outside them it answers first ring, handles routine requests from your notes and rings you for the issues you define as urgent.
- Business textingDoor codes, directions and late-checkout answers by text
Resend the code, send the parking map, confirm the late checkout, from the guest number with replies in the guest's thread. One-time 10DLC registration at onboarding.
- Phone numbersA second number for guests
One local number is included with your seat. Listings and confirmations get the guest number; your cell stays yours.
- International callingCall guests abroad for a flat $5/mo
The international add-on is $5/month with $5 of calls included every month and per-minute rates after that. US and Canada calling is included on every plan.
AI receptionist
The calls a property gets, handled with the guest in mind.
You describe properties, check-in process, codes policy, house rules, local recommendations and what's urgent. The receptionist handles the routine and rings a person for the rest.
"What time is check-in? Where do we park?"
Answers from your property notes and texts directions and the parking map.
How the receptionist worksAvailability and rates
Explains your booking process, points guests to your booking link and takes a reservation request for the team.
How the receptionist worksTowels, late checkout, wifi
Answers what your policy allows, creates a task for housekeeping and posts it to the guest thread.
Shared inboxNo hot water, noise, maintenance
Captures the issue and rings the on-call per your ring order; texts the guest what happens next.
Ring ordersMidnight arrivals and early departures
Answers first ring, handles the routine, escalates the urgent, texts back anyone who hung up.
How the receptionist worksThe record
Every guest request on the stay's thread.
Voicemail transcripts are on every plan. On Growth and above, recorded calls are transcribed and summarized into the guest, the property, the request and what was done, so the morning shift knows what happened at midnight.
- Voicemail transcripts on every plan
- Recording, transcript and AI summary on every answered call on an enabled line
- Search by guest, property or phrase
- Requests posted to Slack or pushed to your PMS through Make
Call summaryGenerated by Ody
- Caller
- Guest Okonkwo · Maple cottage · +1 (512) 555-0791
- Issue
- Door code failed on late arrival, Saturday 11:52 PM.
- Told
- Current code re-texted with lock instructions. On-call to be rung if it fails again.
- Next action
- Confirm entry; check Maple lock battery on next turnover.
Your stack
Works alongside your PMS and channel manager
Native integrations are listed as such. Property management systems have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- Guesty, Hostaway, Cloudbeds, MewsMake, webhooks or APIAPI docs
Push guest requests and call summaries via Make or the REST API webhooks
- CSV importNativeIntegration
import upcoming guests so callers show up by name
- SlackNativeIntegration
lockouts and maintenance posted to the on-call channel
- StripeNativeIntegration
deposit and payment status on the guest thread
- MakeNativeIntegration
connect Airbnb and Vrbo messaging tools and the rest
Browse all 43 integrations, or connect anything else through Make and the REST API.
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Pick or port the guest number
A local number for listings and confirmations, or the one already on them. Porting is free.
- 02
Describe the properties
Check-in process, codes policy, house rules, parking, wifi, local tips, what counts as urgent.
- 03
Set the routing
Desk or your phone first, on-call for urgent issues after hours, receptionist for the routine.
- 04
Add international if you need it
Turn on the $5/mo add-on to call guests abroad; read a week of transcripts and tighten the notes.
Resources
Guides for hotels and vacation rental operators
The concepts behind this setup, explained without the jargon.
What businesses need to know about hunt groupsLearn sequential, simultaneous, longest-idle, and circular ringing, and when a queue is the better model.Read guide What businesses need to know about 10DLCHow US carriers treat A2P SMS on local numbers: brand registration, campaign registration, third-party vetting, and the throughput that follows.Read guide What businesses need to know about call forwardingLearn the difference between unconditional, busy, and no-reply forwarding, and how SIP 302 and simultaneous ring actually behave.Read guide
FAQ
Hotels & vacation rentals: common questions
More industries
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Businesses whose busiest hour is when nobody can pick up.
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