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Startups, SaaS & AI companies

A phone line your product can call.

Startups want a phone number that behaves like an API: numbers you can provision, calls and texts you can trigger, events you can subscribe to, and an AI assistant that can read the inbox. Ody ships that, with an AI receptionist for the inbound you don't want to staff and native logging to Attio and Close.

From $19/user/mo · API, webhooks, MCP and Agent Phone on every plan · TypeScript and Python SDKs

Wednesday · 4:30 PM · answered in 1 ringOdy answering
Incoming call · Lumen Analytics
Main line · +1 (512) 555-0188

  1. Hi, I'm evaluating Lumen for our data team. I've been on the trial for a week and I have questions about the enterprise plan before we commit.

  2. Happy to help. Can I get your company and team size, and whether you're looking at SSO or a dedicated environment?

  3. Brightwater Health, about 40 analysts. SSO is a must and we'd need a BAA.

  4. Those are both part of Lumen's enterprise offering. I've booked a 30-minute call with Ana on the sales team for tomorrow at 11am and texted you the confirmation. I've also noted SSO and BAA so she comes prepared.

Caller
Trial user · Brightwater Health · 40 seats
Needs
Enterprise · SSO · BAA
Booked
Ana · Thu 11:00 AM · logged to Attio

The week

The calls that go unanswered today

Each one is a client, a claim or a job that went to whoever picked up.

  1. WED 16:30A trial user who wants to talk to sales

    The number on the site rings a founder's cell that's in a board meeting.

  2. MON 09:00A customer with a billing question

    Emails support, waits, churns.

  3. FRI 13:45A carrier verification call for your own product's SMS

    Missed, and your 10DLC campaign stalls.

  4. TUE 22:10An enterprise buyer in Europe

    Calling them back costs more than the meeting.

Setups by size

How startups run Ody, at every size

Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.

A company number, an AI receptionist, an MCP server

Put a real number on the site. Let your AI assistant answer the inbox.

One company number rings the founders; the receptionist qualifies inbound and books demos. Connect Ody to Claude or ChatGPT over MCP and ask "who called this week?" or "text Sam the pricing link" from the chat you already live in.

  1. ChatGPT & Claude (MCP)Your AI assistant reads the inbox and sends texts

    Connect Ody to ChatGPT, Claude or any MCP client. Look up a contact, read the thread, draft and send a text from the company number, without leaving the chat.

  2. AI receptionistThe receptionist qualifies inbound and books demos

    Inside your hours the line rings the founders and the receptionist picks up if nobody does. Outside them it answers first ring, asks your qualifying questions and books the demo.

  3. Phone numbersA company number, not a founder's cell

    One local number is included with your seat; add toll-free for the site. Every teammate gets their own number too.

    Read Toll-free numbersRead What is a second phone number?
  4. Caller IDThe company name on outbound calls

    Register the company name as outbound caller ID on your US local number so prospects see "Lumen Analytics" and pick up. 15 characters; propagates over a few days.

    Read CNAM

AI receptionist

The inbound a startup gets, qualified and routed.

You describe the product, plans, qualifying questions, support policies and who owns what. The receptionist qualifies, books, routes and opens tickets from that.

Sales

Demo and pricing requests

Asks your qualifying questions (company, size, use case, requirements), books the demo onto a real slot and logs the lead to the CRM.

How the receptionist works
Support

"Something is broken"

Collects the account, the issue and the urgency, applies your severity rules, opens the ticket and rings on-call for what you define as critical.

Ring orders
Billing

Invoices, seats and renewals

Answers from your plan notes, texts the billing-portal link and creates a task for the account owner.

Business texting
Enterprise

SSO, BAA, procurement

Captures the requirements and the timeline and books the call with the right person, with notes attached.

Shared inbox

The record

Every call logged where your team works, and streamed where your code runs.

Calls and texts log natively to Attio, Close, Zendesk and Freshdesk. On Growth and above, recorded calls are transcribed and summarized. Webhooks stream every event to your systems in real time. Voicemail transcripts are on every plan.

  • Native logging to Attio, Close, Pipedrive, Zendesk, Freshdesk and more
  • Recording, transcript and AI summary on every answered call on an enabled line
  • Real-time webhooks and SDKs for everything else
  • Voicemail transcripts on every plan
Call summaryGenerated by Ody
Caller
Trial user · Brightwater Health · +1 (617) 555-1111
Reason
Evaluating enterprise plan for a 40-analyst team; needs SSO and a BAA.
Told
SSO and BAA are part of the enterprise offering. Sales call booked.
Next action
Ana to run the call Thu 11:00 AM. Lead logged to Attio with requirements.
Recording and transcriptOpen in the inbox

Your stack

Works with a startup's stack, natively

Most of the stack connects natively. Everything else is a webhook away.

Browse all 43 integrations, or connect anything else through Make and the REST API.

Rollout

Live in an afternoon, not a quarter

No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.

  1. 01

    Pick numbers

    A local company line, a toll-free support line, or provision them from the API. One number per seat is included.

  2. 02

    Connect the stack

    Attio or Close, Zendesk or Freshdesk, Slack and Stripe in a few clicks. Grab an API key and subscribe to webhooks.

  3. 03

    Describe the product

    Plans, qualifying questions, support severity rules, who owns what. Plain sentences.

  4. 04

    Connect MCP and iterate

    Add Ody to Claude or ChatGPT, read a week of transcripts, tighten the qualifier.

Resources

Guides for startups

The concepts behind this setup, explained without the jargon.

What businesses need to know about MCPHow the Model Context Protocol standardizes the connection between AI assistants and external systems, and what an MCP server for a phone system exposes.Read guide What businesses need to know about CNAMWhy CNAM is a 15-character North American database lookup, why dips are optional, and why a phone’s address book still wins.Read guide What businesses need to know about toll-free numbersHow 8XX numbers are assigned, what a RespOrg does in SMS/800, and why a vanity 800 is still just a routing record.Read guide

FAQ

Startups & SaaS: common questions

Numbers (provision, configure), calls, messages, threads and contacts, with scoped API keys, a test mode, real-time webhooks and official TypeScript and Python SDKs. It's included on every plan.

More industries

Also in tech & commerce, and nearby

Teams that want the phone line to be programmable.

Tech & commerceEcommerce brands"Where's my order?" answered from Shopify, support texts in Gorgias, one number for the brand.Professional servicesAgencies & consultantsA client-facing number per account, calls logged to the CRM, AI in your chat tools.Professional servicesIT services & MSPsA support line with a menu, an on-call ring order and tickets in Zendesk or Freshdesk.

Comparing options? Ody vs Twilio · Ody vs OpenPhone · Ody vs Dialpad

All industries Home services, Cleaning services, Landscaping & lawn care, Pest control, Moving companies, Contractors & remodelers, Medical practices, Dental practices, Veterinary clinics, Therapy & counseling, Physical therapy & chiropractic, Home care agencies, Insurance agencies, Law firms, Accounting & tax firms, Agencies & consultants, Financial advisors, Staffing & recruiting, IT services & MSPs, Real estate, Property management, Restaurants, Salons & spas, Fitness studios & gyms, Auto repair shops, Hotels & vacation rentals, Retail shops, Trucking & logistics, Towing & roadside, Ecommerce brands, Startups & SaaS, Schools & childcare, Nonprofits

Never miss another customer.

Port your number, train your agent in minutes, and put your line on autopilot. Or keep the AI off entirely. Your call.