Applicant callbacks
Confirms the role is open, asks the availability and screening questions you specify, and books the screening call onto a real slot.
How the receptionist worksThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- FRI 18:20A candidate returning your text after work
Candidates call back once. Voicemail means they take the other agency's shift.
- MON 07:15A client whose temp didn't show
Needs a replacement in an hour, not a callback at nine.
- WED 12:30A candidate confirming tomorrow's assignment
Unconfirmed means a no-show and an angry client.
- THU 15:00A hiring manager with a new order
Placed by whoever picked up first.
Setups by size
How staffing agencies run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
A business number that texts and calls back with your name
Candidates see your business name. You see every callback.
One business number for outreach, callbacks and texts. Outbound calls show your business name so candidates pick up. When you're on another call, the receptionist screens the callback and books the interview slot.
- Caller IDYour business name on outbound calls
Register the business name as outbound caller ID on your US local number so candidates see "Meridian Staffing" and answer. 15 characters; propagates over a few days.
- Business textingOutreach and confirmations by text
"Still interested in the warehouse role? Call or text back" from the business number, replies in the candidate's thread. One-time 10DLC registration at onboarding; keep opt-in language in your outreach.
- AI receptionistCallbacks screened while you're on another call
Inside your hours the line rings your phone and the receptionist picks up if you don't. Outside them it answers first ring, confirms availability and books the screening call.
- Phone numbersA recruiting number separate from your cell
One local number is included with your seat. Candidates and clients get the business number; your cell stays yours.
AI receptionist
The calls a staffing desk gets, answered on the first ring.
You describe open roles, shift details, screening questions and client escalation rules. The receptionist confirms, screens and books from that, and routes client emergencies to a person.
"Am I still on for Monday?"
Confirms the assignment details on file, texts the site address and what to bring, and posts the confirmation to the thread.
Business textingNew orders
Collects the role, headcount, shift, start date and pay range, and creates a priority task for the account manager.
Shared inbox"My temp didn't show"
Rings the account manager per your ring order, and if nobody answers, takes the details and texts the AM and the client what happens next.
Ring orders"Where's my check?"
Answers from your payroll-schedule instructions and takes a message for payroll for anything account-specific.
How the receptionist worksEvenings and Sunday nights
Answers first ring, confirms shifts, screens callbacks, texts back anyone who hung up.
How the receptionist worksThe record
Every candidate and client conversation, on the record.
On Growth and above, each recorded call is transcribed with speaker labels and summarized into who called, the role or order, what was confirmed and the next step. Voicemail transcripts are on every plan.
- Recording, transcript and AI summary on every answered call on an enabled line
- Search by candidate, client or role
- Summaries pushed to the ATS through Make and webhooks, or posted to Slack
- Voicemail transcripts on every plan
Call summaryGenerated by Ody
- Caller
- Candidate Andre Wells · +1 (512) 555-0491
- Reason
- Returning text about the warehouse role; available Monday 6:00 AM in Pflugerville.
- Told
- Role open. Screening call booked. Onboarding document list sent by text.
- Next action
- Tasha to screen Sat 10:00 AM.
Your stack
Works with your ATS and CRM
Native integrations are listed as such. Staffing ATS platforms have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- Bullhorn, JobAdder, Avionté, CrelateMake, webhooks or APIAPI docs
Push call summaries and confirmations to the candidate and client records via Make or the REST API webhooks
- Pipedrive, Close, AttioNativeIntegration
client calls and texts logged to the account and deal
- Apollo, RocketReachNativeIntegration
enrich client contacts before the call
- CSV importNativeIntegration
import candidates and clients so callers show up by name
- SlackNativeIntegration
no-show escalations and new orders posted to the desk channel
- MakeNativeIntegration
connect the rest of your stack
Browse all 43 integrations, or connect anything else through Make and the REST API.
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add numbers
Bring the number on the job boards over, or add local ones per branch. Porting is free.
- 02
Describe the desk
Open roles, shift details, screening questions, client escalation rules, payroll schedule. Plain sentences.
- 03
Set the routing
Candidate line rings all, client line rings account managers in order, receptionist after hours.
- 04
Read a week of transcripts
Tighten the screening questions, then let the receptionist book more of the screening calendar.
Resources
Guides for staffing agencies
The concepts behind this setup, explained without the jargon.
What businesses need to know about SMS consentHow express written, express, and conversational consent differ, what a compliant opt-in looks like, and how STOP and HELP keywords behave.Read guide What businesses need to know about shared numbersHow one number rings a whole team, why the carrier still sees a single DID, and where shared lines beat extensions and separate direct numbers.Read guide What businesses need to know about CNAMWhy CNAM is a 15-character North American database lookup, why dips are optional, and why a phone’s address book still wins.Read guide
FAQ
Staffing & recruiting: common questions
More industries
Also in professional services, and nearby
Firms where the first call decides who gets hired.
Professional servicesInsurance agenciesClaims, quotes and renewals answered at 9pm on a Sunday.Professional servicesLaw firmsIntake calls answered while you're in court, every call on the record.Professional servicesAccounting & tax firmsTax-season calls answered, document requests texted, every client in one inbox.Professional servicesAgencies & consultantsA client-facing number per account, calls logged to the CRM, AI in your chat tools.Professional servicesFinancial advisorsClient calls recorded and summarized, prospects booked, nothing on a personal cell.Professional servicesIT services & MSPsA support line with a menu, an on-call ring order and tickets in Zendesk or Freshdesk.
Comparing options? Ody vs Aircall · Ody vs JustCall · Ody vs Dialpad
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