Breakdowns and accidents
Gives the safety guidance you've written, texts the location link, collects the vehicle details and pages the on-call driver per your ring order.
Ring ordersThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- SUN 02:26A driver on the shoulder at 2am
Calls the next tow company on the map. Every ring is a lost job.
- FRI 17:30A motor club dispatching a job
Motor clubs reassign in minutes. Voicemail is a no.
- MON 08:00Three impound-release calls at once
One dispatcher, one line, a lot full of cars.
- WED 13:15A shop needing a vehicle moved today
Repeat commercial work goes to whoever picks up.
Setups by size
How towing companies run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
You drive. The receptionist dispatches you
Every call answered while you're hooking up a car.
One business number on Google and the truck. It rings the app in the cab; while you're hooking up, the receptionist takes the location by text, the vehicle details and the caller's number, texts your rate and pages you. Your cell stays private.
- AI receptionist24/7 answering with your rates and rules
Inside your hours the line rings the cab and the receptionist picks up if you don't. Outside them it answers first ring, collects the job, texts your rate and pages you.
- Business textingLocation link, ETA and rate by text
Text the caller a location-sharing link and get the pin back; text the ETA and the rate from the same number. MMS included; one-time 10DLC registration at onboarding.
- Phone numbersA business number, not your cell
One local number is included with your seat. Google, the truck and motor clubs get the business number; your cell stays yours.
AI receptionist
The calls a tow company gets, dispatched on the first ring.
You describe service area, rates, equipment, on-call rotation and impound rules. The receptionist collects the job, pages the driver and answers the routine.
"I don't know exactly where I am"
Texts a location-sharing link and reads the landmarks the caller gives into the job thread.
Business texting"How much is a tow?"
Quotes the hook and per-mile rates you've written in, and never a number you didn't.
How the receptionist worksRelease hours and requirements
Answers from your impound rules (hours, ID, fees, payment types) and takes a message for the lot clerk.
Shared inboxShops, dealers and motor clubs
Collects the vehicle, the pickup and drop, and the account, and routes to the account manager or creates a task.
How the receptionist works2am, holidays, storms
Answers first ring, collects the job, pages on-call, texts the ETA and rate to the caller.
How the receptionist worksThe record
Every job written down before the truck rolls.
On Growth and above, each recorded call is transcribed with speaker labels and summarized into the location, the vehicle, the rate quoted and who was paged. Voicemail transcripts are on every plan. When a damage claim comes, the record is there.
- Recording, transcript and AI summary on every answered call on an enabled line
- Location pins and photos on the job thread
- Search by caller, plate or phrase
- Voicemail transcripts on every plan
Call summaryGenerated by Ody
- Caller
- Stranded driver · +1 (512) 555-0931 · 290 EB near Manor
- Vehicle
- 2019 Kia Forte, FWD, standard tow requested.
- Told
- Stay in the car if safe. Location link texted. Rate and ETA texted.
- Next action
- On-call driver paged. Driver to call when five minutes out.
Your stack
Works alongside your dispatch software
Native integrations are listed as such. Towing dispatch platforms have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- Towbook, TOPS, OmadiMake, webhooks or APIAPI docs
Push job details and call summaries via Make or the REST API webhooks
- SlackNativeIntegration
new jobs posted to the drivers' channel
- TelegramNativeIntegration
job alerts to the driver group
- StripeNativeIntegration
payment status on the job thread
- CSV importNativeIntegration
import commercial accounts and motor clubs so callers show up by name
- MakeNativeIntegration
connect the rest of your stack
Browse all 43 integrations, or connect anything else through Make and the REST API.
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port the number on the truck
Bring the number on Google and the doors over. Porting is free and the old line keeps working until cutover.
- 02
Describe the operation
Service area, rates, equipment, on-call rotation, impound rules, safety guidance. Plain sentences.
- 03
Set the ring orders
Dispatcher by day, on-call driver then backup by night, receptionist collects and pages when nobody answers.
- 04
Read a week of transcripts
Tighten the job-intake questions and the safety script, then let the receptionist handle more.
Resources
Guides for towing companies
The concepts behind this setup, explained without the jargon.
What businesses need to know about hunt groupsLearn sequential, simultaneous, longest-idle, and circular ringing, and when a queue is the better model.Read guide What businesses need to know about SMSHow GSM 7-bit and UCS-2 segment sizes work, what concatenation costs, and how SMPP and delivery receipts fit the path.Read guide What businesses need to know about call forwardingLearn the difference between unconditional, busy, and no-reply forwarding, and how SIP 302 and simultaneous ring actually behave.Read guide
FAQ
Towing & roadside: common questions
More industries
Also in logistics & transport, and nearby
Dispatch desks and drivers on the road.
Logistics & transportTrucking & logisticsDispatch lines the whole desk answers, drivers reached on the road, Canada included.Local & hospitalityAuto repair shops"Is my car ready?" answered, estimates approved by text, every call recorded.Home & field servicesHome servicesHVAC, plumbing and electrical: emergencies booked while you're under a sink.
Comparing options? Answering service comparison · Ody vs Grasshopper · Ody vs RingCentral
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