Free intros and first classes
Explains the intro offer, books the class onto a real slot and texts what to bring and where to park.
How the receptionist worksThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- MON 06:05A prospect calling about the free intro
The desk is checking in the 6am class. The prospect books the gym down the road.
- WED 12:30A member asking to freeze their membership
Voicemail becomes a chargeback.
- SAT 09:15"Is the 10am class full?"
A five-second answer nobody was there to give.
- TUE 19:45A parent asking about the youth program
Family memberships decided after hours.
Setups by size
How fitness studios run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
A business number that books while you coach
Every intro booked, even mid-session.
One business number on your site and Instagram. It rings the app on your phone; while you're coaching, the receptionist books the intro, answers schedule questions from your notes and texts the confirmation. Your cell stays private.
- AI receptionistThe receptionist during sessions and after close
Inside your hours the line rings your phone and the receptionist picks up if you don't. Outside them it answers first ring, books intros and texts back anyone who hung up.
- Business textingConfirmations, what to bring, running late
Confirmations and reminders from the business number, replies in the client's thread. One-time 10DLC registration at onboarding.
- Phone numbersA second number, not your cell
One local number is included with your seat. Clients and your site get the business number; your cell stays yours.
AI receptionist
The calls a studio gets, booked between classes.
You describe the schedule, intro offer, membership tiers, policies and coaches. The receptionist books from that and takes messages for the rest.
"Is the 10am full? Who's teaching?"
Answers from the schedule notes you keep in its instructions and offers the next open class.
How the receptionist worksPricing, freezes and cancellations
Quotes the tiers you've written in, explains your freeze and cancellation policy, and creates a task for billing to process the change.
Shared inboxPersonal training inquiries
Collects goals, availability and contact, and books the consult with a coach.
How the receptionist worksYouth, prenatal and specialty programs
Answers from your program notes and texts the registration link you provide.
Business textingBefore 6am and after 9pm
Answers first ring, books intros, texts back anyone who hung up.
How the receptionist worksThe record
Every membership conversation on the member's thread.
Voicemail transcripts are on every plan. On Growth and above, recorded calls are transcribed and summarized into the member, the request and what they were told, so a freeze request has a record when billing asks.
- Voicemail transcripts on every plan
- Recording, transcript and AI summary on every answered call on an enabled line
- Search by member name or phrase
- Summaries posted to Slack or pushed to your gym software through Make
Call summaryGenerated by Ody
- Caller
- Prospect · +1 (512) 555-0751
- Request
- Free intro class, evenings this week.
- Told
- Intro runs Tue and Thu 6:30 PM. Booked Thursday. What to bring and parking texted.
- Next action
- Coach Dani to meet at the front Thu 6:30 PM.
Your stack
Works alongside your gym management software
Native integrations are listed as such. Gym platforms have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- Mindbody, Mariana Tek, Zen Planner, GlofoxMake, webhooks or APIAPI docs
Push trial bookings and call summaries via Make or the REST API webhooks
- CSV importNativeIntegration
import members so callers show up by name
- StripeNativeIntegration
membership payment status on the member thread
- Klaviyo, MailchimpNativeIntegration
prospects who opt in added to your list
- SlackNativeIntegration
trial bookings posted to the sales channel
- MakeNativeIntegration
connect the rest of your stack
Browse all 43 integrations, or connect anything else through Make and the REST API.
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add the studio number
The one on Google and your site. Porting is free and the old line keeps working until cutover.
- 02
Describe the studio
Schedule, intro offer, membership tiers, policies, coaches, parking. Plain sentences.
- 03
Set the routing
Desk first, manager second, receptionist on overflow and after close.
- 04
Read a week of transcripts
Add the questions prospects actually ask, then let the receptionist book more intros.
Resources
Guides for fitness studios
The concepts behind this setup, explained without the jargon.
What businesses need to know about hunt groupsLearn sequential, simultaneous, longest-idle, and circular ringing, and when a queue is the better model.Read guide What businesses need to know about 10DLCHow US carriers treat A2P SMS on local numbers: brand registration, campaign registration, third-party vetting, and the throughput that follows.Read guide What businesses need to know about second phone numbersHow a business number rings an app instead of a SIM, what stays separate from the personal line, and how the alternatives compare.Read guide
FAQ
Fitness studios & gyms: common questions
More industries
Also in local & hospitality, and nearby
Businesses whose busiest hour is when nobody can pick up.
Local & hospitalityRestaurantsReservation and takeout calls answered during the Friday rush, hours and menus by text.Local & hospitalitySalons & spasBooking calls answered mid-blowout, reminders texted, no-shows down.Local & hospitalityAuto repair shops"Is my car ready?" answered, estimates approved by text, every call recorded.Local & hospitalityHotels & vacation rentalsGuest calls answered at check-in time, lockout texts at midnight, international guests reached for $5/mo.Local & hospitalityRetail shops"Do you have it in stock?" answered, order status from Shopify, one number per store.Health & wellnessPhysical therapy & chiropracticPlan-of-care visits booked and confirmed, walk-in questions answered mid-adjustment.
Comparing options? Ody vs Google Voice · Ody vs Grasshopper · Ody vs RingCentral
All industries Home services, Cleaning services, Landscaping & lawn care, Pest control, Moving companies, Contractors & remodelers, Medical practices, Dental practices, Veterinary clinics, Therapy & counseling, Physical therapy & chiropractic, Home care agencies, Insurance agencies, Law firms, Accounting & tax firms, Agencies & consultants, Financial advisors, Staffing & recruiting, IT services & MSPs, Real estate, Property management, Restaurants, Salons & spas, Fitness studios & gyms, Auto repair shops, Hotels & vacation rentals, Retail shops, Trucking & logistics, Towing & roadside, Ecommerce brands, Startups & SaaS, Schools & childcare, Nonprofits