New-matter screening
Asks your intake questions in order, captures the parties involved so you can run conflicts, and books the consultation onto a real slot.
How the receptionist worksThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- WED 13:20An injured driver calling three firms
Hires whoever answered. The other two left voicemails that were never returned.
- MON 09:05A client asking about their hearing date
A two-minute answer that becomes a missed-call callback loop with the paralegal.
- FRI 17:40Opposing counsel calling about a deadline
Landed in a voicemail nobody checked until Monday.
- SAT 11:15Someone arrested last night, family calling
Criminal defense is decided at 11am on a Saturday.
Setups by size
How law firms run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
A firm number that isn't your cell
Every intake call answered. Your personal number stays personal.
A firm number rings the app on your phone; in court or in a meeting, the receptionist runs your intake script, books the consult and texts you the summary. Clients text the firm number, and your callbacks show the firm's name.
- AI receptionistIntake while you're in court, and after 6
Inside your hours the line rings your phone and the receptionist picks up if you don't. Outside them it answers first ring, runs the same intake questions and books consults for the week.
- Call recording & AI summariesIntake calls recorded and transcribed
With auto recording on the line, each answered call is recorded, transcribed with speaker labels and summarized, so the consult starts from a transcript, not a sticky note. Growth and above; add a recording notice to your greeting where consent laws require it.
- Caller IDThe firm's name on every callback
Register the firm name as outbound caller ID on your US local number so a prospective client picks up "Marlowe & Chen" instead of ignoring an unknown number. 15 characters; propagates over a few days.
- Phone numbersA second number for the practice
One local number is included with your seat. Bar directories and clients get the firm number; your cell stays yours.
AI receptionist
Trained on the calls a law firm actually gets.
You describe practice areas, intake questions, consult policy and what to say and not say. The receptionist runs intake from that, books consults and never gives legal advice.
"What's the status of my case?"
Takes the message for the attorney or paralegal and tells the client your callback policy. Never speculates about the case.
Shared inboxCourt clerks and opposing counsel
Captures the matter, the deadline and the caller's details and creates a priority task, so a Friday 5pm deadline call is seen.
How the receptionist works"How much do you charge?"
Gives the consult policy and fee structure you've written into its instructions, and nothing else.
How the receptionist works"What should I bring?"
Texts the document checklist you provide for that practice area.
Business textingWeekends and the Saturday arrest call
Answers first ring, runs intake, routes urgent criminal matters to the on-call attorney per your ring order, texts back anyone who hung up.
How the receptionist worksThe record
Every call on the record before the consult.
On Growth and above, each recorded call is transcribed with speaker labels and summarized into the caller, the matter, the parties and the next step. The attorney walks into the consult having read it. Voicemail transcripts are on every plan.
- Recording, transcript and AI summary on every answered call on an enabled line
- Search by client, party name or phrase
- Summaries posted to Slack or pushed to your case-management system through Make
- Voicemail transcripts on every plan
Call summaryGenerated by Ody
- Caller
- Prospective client Devon Price · +1 (512) 555-0411
- Matter
- Rear-end collision on I-35 last Thursday, treated at urgent care Friday. Other driver: Karen Salvo. Other insurer calling.
- Told
- Free consult offered and booked. Firm's instruction not to give recorded statements relayed.
- Next action
- Consult with Ms. Chen Thu 10:00 AM. Run conflict check on Salvo.
Your stack
Works alongside your case management software
Native integrations are listed as such. Legal practice platforms have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- Clio, MyCase, PracticePanther, SmokeballMake, webhooks or APIAPI docs
Push intake summaries and call records to the matter via Make or the REST API webhooks
- CSV importNativeIntegration
import clients and opposing parties so callers show up by name
- SlackNativeIntegration
new intake and deadline calls posted to the firm channel
- Notion, AsanaNativeIntegration
callbacks and deadlines as tasks
- MakeNativeIntegration
connect the rest of your stack
Browse all 43 integrations, or connect anything else through Make and the REST API.
Trust
Client conversations, handled with care
Calls, transcripts and messages are encrypted in transit and at rest and never used to train third-party models. Recording is per line and off by default, so you decide which lines record and where a recording notice is required. The receptionist collects only what your intake script asks.
- SOC 2 Type II
- Encryption in transit and at rest
- Recording per line, off by default
- Intake limited to your script
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add numbers
Bring the firm's number over, or start with a new local one. Porting is free and the old line keeps working until cutover.
- 02
Write the intake script
Practice areas, the questions in order, consult policy, what never to say. Plain sentences, not call flows.
- 03
Set the routing
A menu for new matters and existing clients, ring orders per attorney, and what the receptionist does after hours.
- 04
Read a week of transcripts
Tighten the script, then let the receptionist book more of the consult calendar.
Resources
Guides for law firms
The concepts behind this setup, explained without the jargon.
What compliance teams need to know about call recordingHow stereo and mixed recordings differ, when US one-party versus all-party consent applies, and why PCI requires a pause.Read guide What businesses need to know about IVRLearn how auto-attendants, DTMF digits, and multi-level menus route inbound callers before a person answers.Read guide What businesses need to know about CNAMWhy CNAM is a 15-character North American database lookup, why dips are optional, and why a phone’s address book still wins.Read guide
FAQ
Law firms: common questions
More industries
Also in professional services, and nearby
Firms where the first call decides who gets hired.
Professional servicesInsurance agenciesClaims, quotes and renewals answered at 9pm on a Sunday.Professional servicesAccounting & tax firmsTax-season calls answered, document requests texted, every client in one inbox.Professional servicesAgencies & consultantsA client-facing number per account, calls logged to the CRM, AI in your chat tools.Professional servicesFinancial advisorsClient calls recorded and summarized, prospects booked, nothing on a personal cell.Professional servicesStaffing & recruitingCandidate calls answered, shift confirmations texted, recruiters measured.Professional servicesIT services & MSPsA support line with a menu, an on-call ring order and tickets in Zendesk or Freshdesk.
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