Wellness, vaccines and sick visits
Confirms the client and pet, books onto a real opening and texts the confirmation. New-client and species questions answered from your instructions.
How the receptionist worksThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- FRI 23:05A dog that ate a bar of chocolate
Voicemail, panic, and a Google search for any open vet.
- MON 08:15The Monday-morning surge of weekend worries
Two techs at the desk, twenty calls, a lobby full of animals.
- WED 12:30A refill request for a heartworm preventive
A two-day loop through voicemail and callback.
- SAT 14:10A new client asking if you see exotics
The ten-second answer that decides whether they come in.
Setups by size
How veterinary clinics run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
The desk answers first, the receptionist backs it up
Every call answered, even with a lobby full of animals.
The clinic number rings the desk; when they're weighing a cat, the receptionist books the appointment onto a real opening and texts the confirmation. After hours it answers first ring, gives your emergency referral and leaves a note for the morning.
- AI receptionistOverflow during hours, referrals after
Set clinic hours on the line. Inside them the desk rings first and the receptionist picks up after a few rings. Outside them it answers immediately, gives your emergency-hospital referral and books next-day openings.
- Business textingConfirmations, reminders and ER addresses by text
Appointment confirmations, vaccine reminders and the emergency-hospital address, sent from the clinic number with replies in the client's thread. One-time 10DLC registration at onboarding.
- Business voicemailVoicemail transcripts the tech can triage
Every number gets voicemail with a transcript in the inbox on every plan, so refills and check-ins are read and prioritized. Or route the line to the receptionist and skip voicemail.
AI receptionist
The six calls a vet clinic gets every day.
You describe doctors, species you see, services, hours, refill policy and your emergency referral. The receptionist books what it can and routes anything clinical to your team.
"My dog ate something"
Gives the poison-helpline and emergency-hospital details you've written in, texts them, and escalates per your instructions. No clinical advice beyond your script.
Business textingMedication and preventive refills
Collects the pet, medication and pickup preference, tells the caller your turnaround, and creates a task for the tech.
Shared inbox"Are the lab results back?"
Takes a message for the doctor and tells the caller when to expect a callback per your policy.
How the receptionist works"How much is a dental cleaning?"
Quotes only the ranges you've written in, and books the exam for anything that needs the doctor.
How the receptionist worksNights, weekends, holidays
Answers first ring, gives the emergency referral, books next openings and leaves a note for the morning.
How the receptionist worksThe record
Every call on the client's thread, readable by the next tech.
On Growth and above, each recorded call is transcribed with speaker labels and summarized into the client, the pet, the concern and the next step. Voicemail transcripts are on every plan.
- Recording, transcript and AI summary on every answered call on an enabled line
- Search by client, pet name or phrase
- Summaries posted to Slack or pushed to your PIMS through Make
- Voicemail transcripts on every plan
Call summaryGenerated by Ody
- Caller
- Existing client · +1 (512) 555-0251 · terrier, 12 lb
- Reason
- Dark chocolate ingestion about one hour prior, Friday night, clinic closed.
- Told
- Pet Poison Helpline and 24-hour emergency hospital details texted per instructions.
- Next action
- Note left for Dr. Ruiz to follow up Monday.
Your stack
Works alongside your practice information system
Native integrations are listed as such. Veterinary PIMS have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- ezyVet, AVImark, Cornerstone, ShepherdMake, webhooks or APIAPI docs
Push call summaries and booking details into your workflow via Make or the REST API webhooks
- CSV importNativeIntegration
import your client list so callers show up by name
- SlackNativeIntegration
urgent calls and voicemails posted to the team channel
- Trello, Asana, ClickUpNativeIntegration
refill requests and callbacks as tasks
- MakeNativeIntegration
connect the rest of your stack
Browse all 43 integrations, or connect anything else through Make and the REST API.
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add numbers
Bring the clinic number over, or start with a new local number. Porting is free and the old line keeps working until cutover.
- 02
Describe the practice
Providers, services, hours, insurance you accept, new-patient rules, what counts as urgent. Plain sentences, not call flows.
- 03
Set the routing
Ring the front desk, a phone menu, a ring order for on-call, or one number per location, plus what the receptionist does after hours.
- 04
Listen for a week
Review transcripts and summaries, tighten the instructions, then let the receptionist book more of the schedule.
Resources
Guides for veterinary clinics
The concepts behind this setup, explained without the jargon.
What businesses need to know about IVRLearn how auto-attendants, DTMF digits, and multi-level menus route inbound callers before a person answers.Read guide What businesses need to know about voicemailLearn how greetings, no-answer timers, transcription, and shared boxes work, and why ringless voicemail is regulated as a call.Read guide What businesses need to know about 10DLCHow US carriers treat A2P SMS on local numbers: brand registration, campaign registration, third-party vetting, and the throughput that follows.Read guide
FAQ
Veterinary clinics: common questions
More industries
Also in health & wellness, and nearby
Practices where the front desk is the phone.
Health & wellnessMedical practicesAppointments booked, refills routed, on-call reached, at 7am and 7pm.Health & wellnessDental practicesNew-patient calls booked, hygiene recalls confirmed, emergencies reached on call.Health & wellnessTherapy & counselingA second number that isn't your cell, intake calls answered between sessions.Health & wellnessPhysical therapy & chiropracticPlan-of-care visits booked and confirmed, walk-in questions answered mid-adjustment.Health & wellnessHome care agenciesCaregiver call-outs, family calls and on-call coordinators reached around the clock.
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