"How much for a 3 bed, 2 bath?"
Quotes from the ranges you've written in, asks the questions you always ask (pets, frequency, add-ons) and books the first clean.
How the receptionist worksThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- MON 09:05A new client asking for a quote
Three companies got the same call. The one who answered got the recurring biweekly.
- TUE 13:40A client rescheduling this week's clean
Voicemail means a wasted trip and an awkward text later.
- WED 17:55An office manager wanting nightly janitorial
Commercial contracts are decided by who calls back first.
- SAT 08:30"Are you still coming today?"
A ten-second reassurance nobody was there to give.
Setups by size
How cleaning companies run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
Your phone stays in your pocket
One business number. The receptionist books while you clean.
You can't answer with gloves on. The business number rings your phone, and when you don't pick up the receptionist quotes from your rate card, books the slot and texts the confirmation. Clients text the same number, not your personal cell.
- AI receptionistAI after a few rings, and every evening
Inside your hours the line rings your phone and the receptionist steps in if you don't answer. Outside them it answers first ring, books and texts back anyone who hung up.
- Business textingConfirmations and reminders from the business number
Text the day-before reminder, the gate code request and the invoice link from the same thread the client called. One-time 10DLC registration at onboarding.
- Phone numbersA second number so clients never have your cell
One local number is included with your seat. Clients get the business number; your personal number stays personal.
AI receptionist
The six calls every cleaning company gets.
You describe your services, rate card, service area and what the crew needs to know. The receptionist quotes from that, books real slots and takes a detailed message for anything else.
Recurring schedules
Books weekly, biweekly or monthly onto real calendar slots and confirms each one by text.
Business textingReschedules and cancellations
Moves the visit within the windows you allow, applies the cancellation policy you've written, and updates the thread for the scheduler.
Shared inboxGate codes and entry instructions
Captures the code, the alarm note and the "key under the planter" into the client thread, never spoken back to an unknown caller.
How the receptionist worksOffice and janitorial inquiries
Takes square footage, frequency and the decision-maker's details, and books a walkthrough with the owner.
How the receptionist worksEvenings and weekends
Answers every call on the first ring, books for the next available day and texts back anyone who hung up.
How the receptionist worksThe record
The crew knows what the client said, not what someone remembered.
On Growth and above, each recorded call is transcribed and summarized into the address, the scope, the access notes and the booked window. On every plan, voicemails arrive as transcripts in the inbox.
- Recording, transcript and AI summary on every answered call on an enabled line
- Access notes and special requests captured on the client thread
- Search by address, phrase or caller
- Voicemail transcripts on every plan
Call summaryGenerated by Ody
- Caller
- New client · +1 (512) 555-0177
- Reason
- Move-out deep clean, 3 bed / 2 bath, about 1,600 sq ft, lease ends the 28th.
- Told
- Range quoted per rate card. Checklist of items to clear sent by text.
- Next action
- Booked the 27th at 9:00 AM. Crew B assigned.
Your stack
Works with the tools you schedule in
Native integrations are listed as such. Cleaning-business software has no native connection yet, so Ody reaches it through Make, webhooks or the REST API.
- Jobber, ZenMaid, Launch27Make, webhooks or APIAPI docs
Push bookings and call summaries to the client via Make or the REST API webhooks
- CSV importNativeIntegration
import your client list so callers show up by name
- StripeNativeIntegration
payment status visible on the client thread
- SlackNativeIntegration
new bookings and missed calls posted to a channel
- MakeNativeIntegration
connect Google Calendar, QuickBooks and the rest of your stack
Browse all 43 integrations, or connect anything else through Make and the REST API.
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add numbers
Bring the number on the van over, or start with a new local one. Porting is free and the old line keeps working until cutover.
- 02
Describe the business
Services, service area, hours, how you price a visit, what counts as an emergency. Plain sentences, not call flows.
- 03
Set the routing
Ring your phone, a ring order across the crew, or one number per branch, plus what the receptionist does after hours.
- 04
Listen for a week
Read the transcripts and summaries, tighten the instructions, then let the receptionist book more of the calendar.
Resources
Guides for cleaning companies
The concepts behind this setup, explained without the jargon.
What businesses need to know about second phone numbersHow a business number rings an app instead of a SIM, what stays separate from the personal line, and how the alternatives compare.Read guide What businesses need to know about shared numbersHow one number rings a whole team, why the carrier still sees a single DID, and where shared lines beat extensions and separate direct numbers.Read guide What businesses need to know about 10DLCHow US carriers treat A2P SMS on local numbers: brand registration, campaign registration, third-party vetting, and the throughput that follows.Read guide
FAQ
Cleaning services: common questions
More industries
Also in home & field services, and nearby
Trades that answer from a truck, a roof or a crawlspace.
Home & field servicesHome servicesHVAC, plumbing and electrical: emergencies booked while you're under a sink.Home & field servicesLandscaping & lawn careSpring rush calls answered from the mower, quotes texted back the same day.Home & field servicesPest controlPanicked termite and wasp calls booked in one ring, routes texted daily.Home & field servicesMoving companiesQuote calls answered in one ring, inventories by text, crews reached on the road.Home & field servicesContractors & remodelersEstimate requests answered from the job site, change orders on the record.
Comparing options? Ody vs Google Voice · Ody vs OpenPhone · Ody vs Grasshopper
All industries Home services, Cleaning services, Landscaping & lawn care, Pest control, Moving companies, Contractors & remodelers, Medical practices, Dental practices, Veterinary clinics, Therapy & counseling, Physical therapy & chiropractic, Home care agencies, Insurance agencies, Law firms, Accounting & tax firms, Agencies & consultants, Financial advisors, Staffing & recruiting, IT services & MSPs, Real estate, Property management, Restaurants, Salons & spas, Fitness studios & gyms, Auto repair shops, Hotels & vacation rentals, Retail shops, Trucking & logistics, Towing & roadside, Ecommerce brands, Startups & SaaS, Schools & childcare, Nonprofits