Call recording & AI summaries
Every call on the record, and already summarized.
With auto recording on a number, every answered call is captured, transcribed with speaker labels, and distilled into a gist, key points, and a sentiment read. It all lands on the customer’s conversation, searchable.
Auto recording, full-call transcripts, and AI summaries are included on Growth and Enterprise. AI call tags are Enterprise. Voicemail transcripts are on every plan.
SET IT AND FORGET IT
Recording that runs itself.
Recording is a per-number setting. Once it’s on, every answered call on that line is captured, consistently, with no mid-call button to forget. Each recording becomes a card on the caller’s conversation with a click-to-seek waveform player.
FROM AUDIO TO ANSWERS
Three layers on every recorded call.
The player, a speaker-labeled transcript, and an AI summary sit together on the caller’s conversation. Transcript text is part of the thread, so it turns up when you search the inbox.
The player
A click-to-seek waveform on the conversation card, so you can jump to any moment in the call.
The transcript
Full text labeled CALLER and AGENT, so you can follow who said what, and it's searchable from the inbox.
The AI summary
A gist, the key points, and a sentiment read, distilled from the call so you don't have to relisten.
The AI tags every call, automatically.
Voicemail is transcribed on every plan.
Even without recording, voicemails arrive in the inbox with their text, on every plan including Starter, so a missed call never means a mystery.
Record responsibly.
Some US states and countries require all parties to consent. Ody doesn’t play an automatic announcement yet, so mention in your greeting that calls may be recorded, and check the rules where you operate.
GET IT ON
How to set it up.
Upgrade to Growth or Enterprise if you're on Starter.
Ask support to enable auto recording on the numbers you choose (self-serve controls are planned).
Recorded calls appear on each conversation with the player, transcript, and AI summary.
Add a recording notice to your greeting where consent laws require it.
FAQ
Call recording & AI summaries, answered.
Resources
Learn more
Guides to the concepts behind this feature.
