Shippers and brokers with freight
Collects origin, destination, windows, equipment, weight, temperature and rate, and rings on-call or creates a priority task per your rules.
Ring ordersThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- FRI 17:10A shipper with a Monday load
Covered by the carrier that picked up at 5:10.
- TUE 03:30A driver at a dock with a rejected load
Nobody answers. The driver makes the call alone.
- WED 14:00A receiver asking where the truck is
Detention clocks run while the phone rings.
- MON 09:15A driver applicant calling back
Recruiting drivers is a phone game. Missed calls are missed seats.
Setups by size
How trucking and logistics companies run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
A business number that follows the truck
Brokers reach your business. You answer from the cab or the receptionist does.
One business number on your MC authority and load-board profiles. It rings the app in the cab; when you're backing into a dock, the receptionist takes the load details and texts you. Your cell stays private, and calling Canadian shippers is included.
- Phone numbersA business number, not your cell
One local number is included with your seat. Load boards, brokers and receivers get the business number; your cell stays yours.
- AI receptionistThe receptionist while you drive and after hours
Inside your hours the line rings the cab and the receptionist picks up if you don't. Outside them it answers first ring, takes load and check-call details and texts you.
- Business textingBOLs, PODs and check calls by text
Text the signed BOL photo to the broker and get the rate confirmation back on the same thread. MMS included; one-time 10DLC registration at onboarding.
- International callingCanada included, Mexico for $5/mo
US and Canada calling is included on every plan. Cross-border loads into Mexico use the $5/month international add-on with $5 of calls included every month.
AI receptionist
The calls a dispatch desk gets, logged the way you instruct.
You describe lanes, equipment, what to collect for a load, driver check-call rules and escalation. The receptionist logs, routes and texts from that.
Check calls and dock problems
Logs the location, the status and the issue, texts the driver what happens next and escalates rejected loads per your instructions.
Business texting"Where's my truck?"
Tells the receiver the ETA on file from the thread notes, or takes a message for dispatch.
Shared inboxDriver applicants
Answers the basics from your posting, collects the applicant's details and CDL status, and texts the application link.
How the receptionist worksFactoring and invoice questions
Captures the load number and the question and creates a task for billing.
How the receptionist works3am at a dock, 5pm Friday
Answers first ring, logs loads and driver issues, rings on-call for what you define as urgent, texts everyone what happens next.
How the receptionist worksThe record
Every load call and check call, written down.
On Growth and above, each recorded call is transcribed with speaker labels and summarized into the shipper or driver, the load, the agreed terms and the next step. Voicemail transcripts are on every plan. When a rate is disputed, the record is there.
- Recording, transcript and AI summary on every answered call on an enabled line
- Search by shipper, driver, load number or phrase
- Summaries posted to Slack or pushed to your TMS through Make and webhooks
- Voicemail transcripts on every plan
Call summaryGenerated by Ody
- Caller
- Shipper Kim · Lonestar Foods · +1 (956) 555-0911
- Load
- Reefer, Laredo to Denver, 42,000 lb, -10°, pickup Mon 8:00 AM, deliver Wed by noon, $3,400.
- Told
- Ironwood runs the lane. After-hours dispatch rung. Callback within the hour.
- Next action
- On-call dispatcher to confirm coverage with Kim.
Your stack
Works alongside your TMS and load boards
Native integrations are listed as such. TMS platforms have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- McLeod, TMW, Rose Rocket, TurvoMake, webhooks or APIAPI docs
Push load and check-call summaries via Make or the REST API webhooks
- Pipedrive, Close, AttioNativeIntegration
shipper calls logged to the account and deal
- CSV importNativeIntegration
import shippers, receivers and drivers so callers show up by name
- SlackNativeIntegration
after-hours loads and driver issues posted to the dispatch channel
- TelegramNativeIntegration
driver-group alerts
- MakeNativeIntegration
connect QuickBooks, factoring and the rest
Browse all 43 integrations, or connect anything else through Make and the REST API.
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add the dispatch number
Bring the number on your authority and load-board profiles over. Porting is free and the old line keeps working until cutover.
- 02
Describe the operation
Lanes, equipment, what to collect for a load, check-call rules, what's urgent at 3am. Plain sentences.
- 03
Set the ring orders
Ring all during the day, on-call then owner after hours, receptionist logs what's left; forward the driver line as needed.
- 04
Add Mexico if you cross
Turn on the $5/mo international add-on; read a week of transcripts and tighten the load-intake questions.
Resources
Guides for trucking and logistics companies
The concepts behind this setup, explained without the jargon.
What businesses need to know about shared numbersHow one number rings a whole team, why the carrier still sees a single DID, and where shared lines beat extensions and separate direct numbers.Read guide What businesses need to know about hunt groupsLearn sequential, simultaneous, longest-idle, and circular ringing, and when a queue is the better model.Read guide What businesses need to know about call forwardingLearn the difference between unconditional, busy, and no-reply forwarding, and how SIP 302 and simultaneous ring actually behave.Read guide
FAQ
Trucking & logistics: common questions
More industries
Also in logistics & transport, and nearby
Dispatch desks and drivers on the road.
Logistics & transportTowing & roadside24/7 answering, location by text, the on-call driver rung in order.Home & field servicesMoving companiesQuote calls answered in one ring, inventories by text, crews reached on the road.Professional servicesStaffing & recruitingCandidate calls answered, shift confirmations texted, recruiters measured.
Comparing options? Ody vs RingCentral · Ody vs Grasshopper · Ody vs Aircall
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