Shared phone numbers
One number. Your whole team behind it.
In Ody, a phone number belongs to the workspace | every teammate can answer its calls, reply to its texts, and see its full history. Customers always see your business number, never a personal cell.
Try Ody for free →Every plan includes one phone number per workspace. Additional numbers are a $5/mo add-on each; messaging-enabled numbers add $4/mo (10DLC).
Calls ring every signed-in teammate | web and iPhone together, first to answer wins
Every text, call, and voicemail lands in one shared inbox the whole team sees
One outward identity: replies always come from the business number
Per-number schedules decide who answers | the team, the AI receptionist, or voicemail
Stop routing business through personal cells
When the business line is someone's cell, the business is closed whenever they are. A workspace-owned number means anyone on the team can pick up the thread | and when a teammate leaves, the number, the conversations, and the customer history all stay.
Ring the team, not a phone
With ring-the-team answering, an inbound call rings every teammate who has the app open | desktop and iPhone at the same time. First to answer takes the call; if nobody does, the caller gets voicemail, transcribed into the shared inbox.
Every line can behave differently
Each number has its own voicemail greeting, answering mode, and schedule. Run the main line to the team during hours and the AI receptionist after; point a second support line straight at the AI around the clock.
Add lines as you grow
Every plan includes one number, and owners and admins can add more from Settings → Numbers | or port existing numbers in | without a support ticket.
How to set it up
- 1
Invite your team from Settings → Members | every member gets the shared inbox automatically
- 2
Pick your number during onboarding, or add and port more from Settings → Numbers
- 3
Choose each number's answering mode and schedule | ring the team, AI receptionist, or voicemail
- 4
Answer from the web app or the iPhone app; first to pick up takes the call
FAQ
Shared phone numbers, answered.
Resources
Learn more
Guides to the concepts behind this feature.
