Business texting

Texting your customers
actually answer.

SMS from your business number, in a shared inbox your whole team can see. The carrier registration (10DLC) that keeps messages deliverable is handled step-by-step during onboarding.

Try Ody for free→See how it works

US & Canada messaging is included on every plan. Carrier fees: $20 one-time 10DLC setup per number, then $4/mo per messaging-enabled number.

app.ody.co/inbox

Delivered · 10DLC verified

Carrier-approved sender

Shared inbox, so any teammate can pick up the thread

10DLC brand & campaign registration guided during onboarding

Texts and calls from the same number, one conversation history

US & Canada messaging on every plan

DELIVERABILITY

Deliverability is the whole game.

US carriers require 10DLC registration before a business can text. Unregistered traffic gets filtered before it ever reaches a phone. Ody walks you through brand and campaign registration during onboarding, and enables each texting number the moment your campaign is approved.

Brand & campaign registration handled for you

Numbers auto-enabled the moment carriers approve

Every message sent as a verified, compliant sender

10DLC registration

Approved

Brand registered

Your legal business identity verified with The Campaign Registry.

Campaign approved

Your messaging use-case reviewed and cleared by carriers.

Numbers enabled

Texting switched on across every number on your account.

Texting is now live on all 3 numbers.

ONE CONVERSATION

One thread per customer. Calls and texts together.

A customer’s calls, voicemails, and texts live in one conversation. Anyone on the team sees the full history before replying, so there’s no “who was handling this?” Slack thread.

number for calls & texts

context lost between reps

∞

teammates on every thread

GET LIVE FAST

How to set it up.

Register during onboarding

Complete 10DLC brand and campaign registration. Ody guides every field so nothing gets rejected.

Enable your numbers

Once carriers approve the campaign, flip texting on for any number on your account in a click.

Text from any thread

Reply from any conversation and watch it land in the shared inbox for the whole team to see.

FAQ

Business texting, answered.

Why do I need 10DLC registration?

US carriers require it for business SMS. Without it, messages get filtered before they reach customers. Ody guides the registration during onboarding, field by field.

What does texting cost?

Can my whole team see and reply to texts?

Do calls and texts share the same number?

Resources

Learn more

Guides to the concepts behind this feature.

What businesses need to know about 10DLCHow US carriers treat A2P SMS on local numbers: brand registration, campaign registration, third-party vetting, and the throughput that follows.Read guide What businesses need to know about SMS consentHow express written, express, and conversational consent differ, what a compliant opt-in looks like, and how STOP and HELP keywords behave.Read guide What businesses need to know about SMS deliverabilityHow submitted, sent, and delivered differ, where carriers and aggregators filter, and which content and volume patterns get traffic blocked.Read guide

Industries

Who uses business texting, and how

Real setups from the industries that run on Ody: what they route, who answers, and where the call lands. Each card opens the setup for that company size.

Home & field servicesSolo

Home services

"Send me a photo of the unit" from the business number

Customers text a photo of the model plate or the leak; you reply with the ETA and the quote from the same thread. MMS is included. Texting on a local number needs a one-time 10DLC…

Business line+1 (512) 555-0161Your phoneOdy app, business hours

See how home service companies use Ody→

Health & wellnessSolo

Medical practices

Confirmations and reminders from the practice number

Appointment confirmations and day-before reminders by text, with replies landing in the patient's thread. One-time 10DLC registration at onboarding; collect texting consent at intake.

Practice line+1 (512) 555-0201Front deskpractice hours

See how medical practices use Ody→

Professional servicesSolo

Insurance agencies

Send the COI or quote by text, from the agency number

Text the certificate PDF link, the quote or the payment instructions without giving out your personal number. Texting a local number needs a one-time 10DLC registration; Ody walks you…

Agency line+1 (512) 555-0188Your iPhoneOdy app, business hours

See how insurance agencies use Ody→

Property & real estateSolo

Real estate

Listing details and showing confirmations by text

"Here's 2204 Mesa: photos, price, your showing at 4:30" from the business number, replies in the buyer's thread. One-time 10DLC registration at onboarding.

Sign number+1 (512) 555-0601Your phoneOdy app

See how real estate teams use Ody→

Local & hospitalitySolo

Restaurants

Menu, directions and confirmations by text

"Here's tonight's menu and the garage address" from the restaurant number, replies in the guest's thread. One-time 10DLC registration at onboarding.

Restaurant line+1 (512) 555-0701Host standopen hours

See how restaurants use Ody→

Logistics & transportSolo

Trucking & logistics

BOLs, PODs and check calls by text

Text the signed BOL photo to the broker and get the rate confirmation back on the same thread. MMS included; one-time 10DLC registration at onboarding.

Business line+1 (512) 555-0901CabOdy app

See how trucking and logistics companies use Ody→

Tech & commerceSolo

Ecommerce brands

Order updates and return labels by text

Confirmations, tracking and the return-label link from the brand's number, replies in the customer's thread. One-time 10DLC registration at onboarding; use a toll-free number for…

Support line+1 (800) 555-1001YouOdy app, chosen hours

See how ecommerce brands use Ody→

Education & communitySolo

Schools & childcare

Daily updates and closure notices by text

"Closed tomorrow for the ice storm" to every family from the program number, replies in each thread. One-time 10DLC registration at onboarding; collect texting consent at enrollment.

Program line+1 (512) 555-1201Your phoneOdy app

See how schools and childcare centers use Ody→

Browse all industries→

Better with your stack

The same people you text are already in your email tools.

Import the list, then add consenting callers and texters back. Named SMS threads start from contacts. Lists grow from people who actually replied.

KlaviyoMarketing

A consenting texter can enter a Klaviyo flow.

Import Klaviyo profiles so SMS threads show a name. Push consenting callers back, and send a call outcome as a Klaviyo event so flows run on what happened.

Klaviyo event

STSophie TranProfile upserted · call event sent

Consenting contactFlows

See the Klaviyo integration→