Estimate and site-visit requests
Captures the project, the address, the timeline and the budget range if they'll share it, then books the site visit on a real slot.
How the receptionist worksThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- WED 15:05A homeowner planning a kitchen remodel
A six-figure project decided by who called back. You were on a roof.
- MON 08:20A supplier confirming a delivery window
Missed, and the crew waits on a pallet of tile.
- THU 17:40A client approving a change order verbally
Approved on a call nobody recorded. Disputed at the final invoice.
- TUE 12:15A realtor with a pre-listing punch list
Referral partners refer whoever answers.
Setups by size
How contractors run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
A business number that shows your name
Stop giving out your cell. Start getting your calls back.
Your personal cell is your business line, and half your callbacks go unanswered because they show up as an unknown number. Ody gives you a local business number with your company name as caller ID, the receptionist behind it and every text in one thread.
- Caller IDYour company name on every callback
Register the business name as outbound caller ID on your US local number so homeowners see "Hale Brothers", not an unknown number, and pick up. 15 characters; propagates over a few days.
- AI receptionistAI when you're on the roof and after 6
Inside your hours the line rings your phone and the receptionist picks up if you don't. Outside them it answers first ring, books the site visit and texts back anyone who hung up.
- Business textingPhotos, estimates and approvals by text
Homeowners text inspiration photos; you text the estimate PDF link and get "approved" in writing on the same thread. MMS included; one-time 10DLC registration at onboarding.
- Phone numbersA second number, separate from your cell
One local number is included with your seat. Clients get the business number; your cell stays yours.
AI receptionist
The calls a contractor gets, handled while you build.
You describe your trades, service area, minimum project size and how you schedule site visits. The receptionist qualifies from that, books visits and takes detailed messages for the rest.
"Do you do small jobs?"
Answers from your minimum-project rules and refers out or books accordingly. No wasted site visits.
How the receptionist worksDeliveries and subcontractor calls
Takes the delivery window or the sub's question and posts it to the project thread so the PM sees it between tasks.
Shared inbox"Is the crew coming today?"
Tells the caller what's on the schedule per your notes and flags anything that needs the PM.
How the receptionist worksChange-order confirmations
Sends the change-order link by text so approvals happen in writing, on the project thread.
Business textingEvenings and Saturdays
Answers every call on the first ring, books site visits for the coming week, texts back anyone who hung up.
How the receptionist worksThe record
What was agreed on the phone, in writing.
Contractor disputes are about scope and price. On Growth and above, each recorded call is transcribed with speaker labels and summarized into what was discussed, what was approved and what happens next. Voicemail transcripts are on every plan.
- Recording, transcript and AI summary on every answered call on an enabled line
- Search the project thread by phrase to find the approval
- Summaries posted to Slack or pushed to your project software through Make
- Voicemail transcripts on every plan
Call summaryGenerated by Ody
- Caller
- New lead · +1 (512) 555-0149 · 1512 Oak Hollow
- Reason
- Kitchen remodel with possible load-bearing wall removal, targeting a fall start.
- Told
- Hale Brothers handles kitchens and structural work. Photos can be texted to this number.
- Next action
- Site visit with Ryan booked Mon 5:30 PM.
Your stack
Works with your project management stack
Native integrations are listed as such. Construction platforms have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- Buildertrend, JobTread, Houzz ProMake, webhooks or APIAPI docs
Push lead details and call summaries to the project via Make or the REST API webhooks
- Notion, Trello, AsanaNativeIntegration
create tasks from calls and texts on the project board
- CSV importNativeIntegration
import clients, subs and suppliers so they show up by name
- SlackNativeIntegration
new leads and supplier calls posted to the crew channel
- MakeNativeIntegration
connect QuickBooks, DocuSign and the rest
Browse all 43 integrations, or connect anything else through Make and the REST API.
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add numbers
Bring the number on the yard sign over, or start with a new local one. Porting is free and the old line keeps working until cutover.
- 02
Describe the business
Services, service area, hours, how you price a visit, what counts as an emergency. Plain sentences, not call flows.
- 03
Set the routing
Ring your phone, a ring order across the crew, or one number per branch, plus what the receptionist does after hours.
- 04
Listen for a week
Read the transcripts and summaries, tighten the instructions, then let the receptionist book more of the calendar.
Resources
Guides for contractors
The concepts behind this setup, explained without the jargon.
What businesses need to know about CNAMWhy CNAM is a 15-character North American database lookup, why dips are optional, and why a phone’s address book still wins.Read guide What compliance teams need to know about call recordingHow stereo and mixed recordings differ, when US one-party versus all-party consent applies, and why PCI requires a pause.Read guide What businesses need to know about second phone numbersHow a business number rings an app instead of a SIM, what stays separate from the personal line, and how the alternatives compare.Read guide
FAQ
Contractors & remodelers: common questions
More industries
Also in home & field services, and nearby
Trades that answer from a truck, a roof or a crawlspace.
Home & field servicesHome servicesHVAC, plumbing and electrical: emergencies booked while you're under a sink.Home & field servicesCleaning servicesQuotes, reschedules and gate codes handled while the team is on site.Home & field servicesLandscaping & lawn careSpring rush calls answered from the mower, quotes texted back the same day.Home & field servicesPest controlPanicked termite and wasp calls booked in one ring, routes texted daily.Home & field servicesMoving companiesQuote calls answered in one ring, inventories by text, crews reached on the road.Property & real estateReal estateSign calls answered during showings, leads logged to Follow Up Boss, showings confirmed by text.
Comparing options? Ody vs Google Voice · Ody vs OpenPhone · Ody vs Grasshopper
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