Move details for the estimate
Collects origin, destination, date, home size, stairs and elevators, large items, then texts the photo link and books the estimate.
How the receptionist worksThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- THU 18:35A renter getting three quotes
Booked whoever answered first. The others left voicemails.
- SAT 09:15A customer asking where the truck is
Moving day anxiety with nobody picking up is a one-star review.
- TUE 11:00A realtor's referral for a large house
Referral partners stop referring when their clients hit voicemail.
- MON 14:20A claim about a scratched dresser
Without a recording, it's memory against memory.
Setups by size
How moving companies run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
Quote calls while you're carrying a sofa
One business number that qualifies leads while you move.
You can't take a quote call with a dresser on your back. The line rings the app on your phone; when you don't answer, the receptionist collects the move details, texts the photo link and books the estimate. Customers text the same number with their inventory.
- AI receptionistAI on the missed ring and every evening
Inside your hours the line rings your phone and the receptionist picks up if you don't. Outside them it answers first ring, collects the details and texts back anyone who hung up.
- Business textingInventory photos and estimates by text
Customers text photos of each room; you text back the written estimate and the deposit link. MMS included; one-time 10DLC registration at onboarding.
- Caller IDYour company name when you call back
Register the business name as outbound caller ID on your US local number so the lead sees "Two Rivers Moving", not an unknown number. 15 characters; propagates over a few days.
AI receptionist
The calls a moving company gets, handled on the first ring.
You describe your services, service radius, what you need for a quote and moving-day policies. The receptionist collects from that, books estimates and takes detailed messages for the rest.
Locking in the date
Confirms the date and window, texts the deposit link you provide and posts the booking to the thread.
Business texting"Where's the truck?"
Tells the caller the arrival window on file and drops a note so dispatch can text the crew's ETA.
Shared inboxDate changes and add-ons
Moves the date within your policy, notes packing or storage add-ons, and flags anything that changes the price for a human.
How the receptionist worksDamage claims
Takes the item, the damage and the crew date, tells the caller the claims steps you've written, and creates a task for the owner.
How the receptionist worksEvenings and weekends
Quote calls answered on the first ring at 8pm, details collected, photo link texted, estimate queued for the morning.
How the receptionist worksThe record
What was promised on the phone, in writing.
Moving disputes are about what was said. On Growth and above, each recorded call is transcribed with speaker labels and summarized into the inventory, the quote given and the terms discussed. Voicemail transcripts are on every plan.
- Recording, transcript and AI summary on every answered call on an enabled line
- Search by address, item or phrase to find the estimate call
- Summaries posted to Slack and logged on the lead in Pipedrive, Close or Attio
- Voicemail transcripts on every plan
Call summaryGenerated by Ody
- Caller
- New lead · +1 (512) 555-0168
- Reason
- Local move on the 14th, 2BR third floor with no elevator to a single-family house, about 8 large items.
- Told
- Photo link sent by text. Written estimate to follow by morning. Date available.
- Next action
- Priya to send estimate by 10:00 AM.
Your stack
Works with your moving software and CRM
Native integrations are listed as such. Moving-specific platforms have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- SmartMoving, MoveitPro, SupermoveMake, webhooks or APIAPI docs
Push lead details and call summaries via Make or the REST API webhooks
- Pipedrive, Close, AttioNativeIntegration
quote calls logged as leads and activities
- CSV importNativeIntegration
import past customers and referral partners so they show up by name
- SlackNativeIntegration
new leads and moving-day calls posted to a channel
- MakeNativeIntegration
connect QuickBooks, DocuSign and the rest
Browse all 43 integrations, or connect anything else through Make and the REST API.
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add numbers
Bring the number on the truck over, or start with a new local one. Porting is free and the old line keeps working until cutover.
- 02
Describe the business
Services, service area, hours, how you price a visit, what counts as an emergency. Plain sentences, not call flows.
- 03
Set the routing
Ring your phone, a ring order across the crew, or one number per branch, plus what the receptionist does after hours.
- 04
Listen for a week
Read the transcripts and summaries, tighten the instructions, then let the receptionist book more of the calendar.
Resources
Guides for moving companies
The concepts behind this setup, explained without the jargon.
What businesses need to know about CNAMWhy CNAM is a 15-character North American database lookup, why dips are optional, and why a phone’s address book still wins.Read guide What compliance teams need to know about call recordingHow stereo and mixed recordings differ, when US one-party versus all-party consent applies, and why PCI requires a pause.Read guide What businesses need to know about MMSHow MMS relates to the 3GPP specs, why group threads use it, and why maximum attachment size is a per-carrier number.Read guide
FAQ
Moving companies: common questions
More industries
Also in home & field services, and nearby
Trades that answer from a truck, a roof or a crawlspace.
Home & field servicesHome servicesHVAC, plumbing and electrical: emergencies booked while you're under a sink.Home & field servicesCleaning servicesQuotes, reschedules and gate codes handled while the team is on site.Home & field servicesLandscaping & lawn careSpring rush calls answered from the mower, quotes texted back the same day.Home & field servicesPest controlPanicked termite and wasp calls booked in one ring, routes texted daily.Home & field servicesContractors & remodelersEstimate requests answered from the job site, change orders on the record.Logistics & transportTrucking & logisticsDispatch lines the whole desk answers, drivers reached on the road, Canada included.
Comparing options? Ody vs OpenPhone · Ody vs Grasshopper · Ody vs RingCentral
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