First exams and cleanings
Confirms insurance from your list, books the new-patient exam onto a real opening and texts the intake-form link you provide.
How the receptionist worksThe week
The calls that go unanswered today
Each one is a client, a claim or a job that went to whoever picked up.
- SAT 10:12A patient with a cracked tooth
Reaches voicemail and finds an emergency dentist on Google instead.
- MON 08:30A new patient calling from the insurance directory
The most valuable call of the week, during check-in.
- WED 12:10A hygiene patient confirming tomorrow
Unconfirmed means a possible no-show and an empty chair.
- THU 17:20"Do you take my insurance?"
Answered by whoever picked up, or by nobody.
Setups by size
How dental practices run Ody, at every size
Pick the shape of your business. Every feature below links to its own page; every setup is one you can build in an afternoon.
The desk answers first, the receptionist never misses
Every new-patient call booked, even during check-in.
Your practice number rings the front desk; when they're with a patient, the receptionist books the exam onto a real opening and texts the confirmation. After hours it answers first ring and routes emergencies to your cell.
- AI receptionistOverflow and after hours, per number
Set office hours on the line. Inside them the desk rings first and the receptionist picks up after a few rings. Outside them it answers immediately, books next openings and follows your emergency instructions.
- Business textingHygiene confirmations from the practice number
Confirmations and reminders by text, replies landing in the patient's thread. One-time 10DLC registration at onboarding; collect texting consent at intake.
- Call forwardingEmergencies to your cell on weekends
Forward the emergency option to your cell on the days you're on call. Forwarded calls stay in the log with where they went.
AI receptionist
The six calls a dental office gets every day.
You describe dentists, services, hours, insurance and emergency rules. The receptionist books what it can, collects the minimum you specify and routes clinical questions to a human.
Recall confirmations and reschedules
Confirms or moves the hygiene visit within the windows you allow and posts the change to the thread.
Business textingToothaches, cracks and knocked-out teeth
Asks the triage questions you specify, gives your first-aid instructions, and rings the on-call dentist in the order you set.
Ring ordersInsurance and payment questions
Answers from your instructions, texts the payment link you provide, and leaves anything account-specific as a task for billing.
Shared inbox"How much is a crown?"
Gives only the ranges you've written in, and books a consult for anything else.
How the receptionist worksWeekends and lunch closures
Answers first ring, books next openings, routes emergencies to on-call, texts back anyone who hung up.
How the receptionist worksThe record
Every conversation on the patient's thread.
On Growth and above, each recorded call is transcribed with speaker labels and summarized into who called, why, what they were told and the next step. You choose which lines record. Voicemail transcripts are on every plan.
- Recording, transcript and AI summary on every answered call on an enabled line
- Search by patient, phrase or date
- Summaries posted to Slack or pushed to your PM workflow through Make
- Voicemail transcripts on every plan
Call summaryGenerated by Ody
- Caller
- Existing patient · +1 (512) 555-0231
- Reason
- Cracked molar, sharp pain on bite, no swelling. Saturday, office closed.
- Told
- Connected to on-call Dr. Lin. After-hours instructions sent by text.
- Next action
- Monday 8:00 AM held for exam.
Your stack
Works alongside your practice software
Native integrations are listed as such. Dental PM systems have no native connection yet, so Ody reaches them through Make, webhooks or the REST API.
- Dentrix, Eaglesoft, Open Dental, CurveMake, webhooks or APIAPI docs
Push call summaries and booking details into your workflow via Make or the REST API webhooks
- CSV importNativeIntegration
import your patient contact list so callers show up by name
- SlackNativeIntegration
emergency calls and voicemails posted to the team channel
- StripeNativeIntegration
payment status on the patient thread
- MakeNativeIntegration
connect the rest of your stack
Browse all 43 integrations, or connect anything else through Make and the REST API.
Trust
Patient conversations, handled with care
Calls, transcripts and messages are encrypted in transit and at rest and never used to train third-party models. A Business Associate Agreement is available on request. You decide how much the receptionist collects: name, callback number and reason for the call is the default.
- SOC 2 Type II
- Encryption in transit and at rest
- BAA available on request
- Minimum-necessary intake by default
Rollout
Live in an afternoon, not a quarter
No hardware, no consultant, no call-flow diagram. Four steps and the line is answered.
- 01
Port or add numbers
Bring the office number over, or start with a new local number. Porting is free and the old line keeps working until cutover.
- 02
Describe the practice
Providers, services, hours, insurance you accept, new-patient rules, what counts as urgent. Plain sentences, not call flows.
- 03
Set the routing
Ring the front desk, a phone menu, a ring order for on-call, or one number per location, plus what the receptionist does after hours.
- 04
Listen for a week
Review transcripts and summaries, tighten the instructions, then let the receptionist book more of the schedule.
Resources
Guides for dental practices
The concepts behind this setup, explained without the jargon.
What businesses need to know about hunt groupsLearn sequential, simultaneous, longest-idle, and circular ringing, and when a queue is the better model.Read guide What businesses need to know about SMS consentHow express written, express, and conversational consent differ, what a compliant opt-in looks like, and how STOP and HELP keywords behave.Read guide What businesses need to know about IVRLearn how auto-attendants, DTMF digits, and multi-level menus route inbound callers before a person answers.Read guide
FAQ
Dental practices: common questions
More industries
Also in health & wellness, and nearby
Practices where the front desk is the phone.
Health & wellnessMedical practicesAppointments booked, refills routed, on-call reached, at 7am and 7pm.Health & wellnessVeterinary clinicsSick-pet calls triaged and booked, refills routed, ER referrals given at 11pm.Health & wellnessTherapy & counselingA second number that isn't your cell, intake calls answered between sessions.Health & wellnessPhysical therapy & chiropracticPlan-of-care visits booked and confirmed, walk-in questions answered mid-adjustment.Health & wellnessHome care agenciesCaregiver call-outs, family calls and on-call coordinators reached around the clock.
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