Phone menus (IVR)
A real phone menu, minus the phone-system pain.
Greet callers, offer choices, and route each key where it should go | a teammate, the AI receptionist, voicemail, or an outside number. Nested menus included.
Try Ody for free →Available on Growth and Enterprise plans.
Route keys to people, the AI agent, voicemail, or external numbers
Nested sub-menus for bigger teams
Custom greeting text, read in a natural voice
Per number | different menus for different lines
Every key does something useful
Each menu option can ring your team in the app, hand the call to your AI receptionist, take a voicemail, forward to an outside line, or open a sub-menu. Invalid keys re-prompt instead of dead-ending the caller.
Menus and the AI agent work together
A common setup: the menu answers instantly with your greeting, 1 rings sales, 2 rings support, and anything after hours goes to the AI receptionist | which answers questions and takes messages like a human would.
How to set it up
- 1
Open Settings → Numbers and pick a line
- 2
Choose Phone menu and write your greeting
- 3
Add options | each key routes to a teammate, the AI, voicemail, a sub-menu, or an outside number
- 4
Save; the menu answers the next inbound call
FAQ
Phone menus (IVR), answered.
Resources
Learn more
Guides to the concepts behind this feature.
