Analytics & reporting
Know your phone line like you know your revenue.
One page shows the last 7 days, 30 days, or quarter: headline KPIs with change versus the prior period, message volume over time, per-teammate performance, and an hour-by-hour heat map of when customers actually call.
PERFORMANCE MEASUREMENT
The numbers that change behavior.
Average response time tells you if customers wait. Talk time tells you where the day goes. The change indicators versus the prior period tell you if it’s getting better. Every card follows the range you pick.
Average response time
Know at a glance whether customers are waiting, and watch it move as you tune staffing.
Talk time
See where the day actually goes across calls, so you can rebalance the load.
Change vs prior period
Every KPI shows the delta against the last range, so better or worse is never a guess.
STAFFING INSIGHT
Staff the busy hours, not the quiet ones.
The heat map crosses day of week with hour of day and highlights your busiest window. If Tuesday 10am to noon is when the phone melts, that’s when the team should be on it, and when the AI should be backstop, not front line.
FIND IT IN THE APP
How to set it up.
Upgrade to Growth if you're on Starter. Analytics is a Growth feature.
Click Analytics in the left sidebar.
Switch the range, 7 days, 30 days, or Quarter, and every card follows.
Export CSV when you want the raw numbers in a spreadsheet.
FAQ
Analytics & reporting, answered.
Resources
Learn more
Guides to the concepts behind this feature.
