Dialpad vs Google Voice
Dialpad vs Google Voice: two Google-friendly phones at the same monthly price.
Dialpad Standard and Google Voice Standard plus Workspace both land at $27 a month. One includes real-time AI transcription and video. The other includes Gmail.
7-day free trial on every plan · No per-minute charges · Competitor facts verified September 2026
Dialpad and Google Voice both court teams that run on Google Workspace, and at the mid tier they cost exactly the same: Dialpad Standard is $27 per user monthly, and Google Voice Standard is $20 plus the $7 Workspace license Google requires for team use. What the $27 buys differs sharply. Dialpad includes real-time transcription, AI recaps, automatic recording, video meetings and 250 texts per user, but gates CRM integrations behind a 3-user Pro tier and adds $2-5 in fees. Google Voice includes Gmail, Calendar and Meet integration, an auto-attendant and Gemini note-taking, with no toll-free, no CRM and US-only texting.
ROUND BY ROUND
Dialpad vs Google Voice, where each one wins.
Pricing
EvenAt the mid tier both are $27 per user monthly: Dialpad Standard, or Google Voice Standard at $20 plus a $7 Workspace license. Dialpad drops to $15 on annual billing while Google offers no annual discount, but Dialpad adds a reported $2-5 per user in administrative recovery fees plus E911 and taxes. Google Voice Starter at $10 plus Workspace is the cheapest seat here, at about $17, though it caps at 10 users with no auto-attendant. Call it even at the tier most teams buy.
Where Ody lands: Ody Growth is $33 monthly or $23 annual with IVR, recording and the AI receptionist included and no fee line items.
Included AI
Dialpad winsDialpad includes real-time transcription, AI recaps and voicemail transcription on every tier, including Standard. Google Voice's Gemini note-taking on Standard and Premier records and summarizes after the call, in English only, and it is the extent of Google's phone AI. Neither answers the phone: Dialpad's AI Agent is a separate quote-only product and Google has no equivalent. For documenting calls, Dialpad is well ahead.
Where Ody lands: Ody includes voicemail transcription on every plan, AI summaries and transcripts on Growth, and an AI receptionist that answers on every plan.
Phone-system depth
Dialpad winsDialpad Standard includes automatic recording, ring groups (capped at 3), analytics, video meetings and an API on Pro and above; Pro adds CRM integrations and 24/7 support. Google Voice Standard includes an auto-attendant and ring groups, but recording waits for Premier at $30 plus Workspace, and no tier offers CRM integrations, an API, a shared inbox or toll-free numbers. Dialpad is a phone system with AI; Google Voice is a line with a menu.
Where Ody lands: Ody includes a shared inbox, toll-free numbers, 43 integrations and an API on every plan, with IVR, recording and analytics on Growth.
Texting and numbers
Dialpad winsDialpad includes 250 texts per user per month, then $0.008 per send attempt, across the US and Canada, though toll-free numbers cost extra and cannot text. Google Voice texts US recipients only, offers no toll-free numbers at any tier, and reviewers report business sends being spam-filtered. For a customer-facing team, Dialpad's allowance and reach are the more usable of the two.
Where Ody lands: Ody includes per-user US and Canada texting and toll-free numbers on every plan, with 10DLC handled during onboarding.
Simplicity and Workspace fit
Google Voice winsGoogle Voice is provisioned from the Workspace admin console in minutes, bills monthly with no minimums, and lives inside Gmail, Calendar and Meet with no new app to learn. Dialpad also integrates with Google Workspace and sets up in minutes to hours, but its CRM integrations require the 3-user Pro tier, SSO and an SLA require 100 users, Standard support is web and chat only, and the fee line items surprise first-time buyers. For a team that wants the least friction, Google wins.
Where Ody lands: Ody is self-serve with no seat minimums, live in minutes, and gates features by plan rather than headcount.
PRICING
What each one actually costs.
Dialpad Connect
AI Agent (the AI receptionist product) is priced by conversation credits, quote-only. 250 SMS/user/mo included, then $0.008/SMS, charged per attempt including failed sends. Toll-free numbers cost extra and can't text. Reviewers report a $2-5/user/mo administrative cost recovery fee plus E911 and taxes on top of list.
Google Voice for Google Workspace
Team use requires a paid Google Workspace subscription (from $7/user/mo), so the realistic minimum is about $17/user/mo. No published annual discount. Standalone single-user US-only plans launched July 2026. The free personal tier is unfit for business texting under 10DLC rules.
Ody
One number per user included; extra local or toll-free numbers $5/mo each. Business texting needs one-time 10DLC registration ($20 setup + $4/mo per texting number, handled during onboarding). International calling is a $5/mo add-on with $5 of usage included. Plans are billed monthly or prepaid annually (annual saves up to 30%). Taxes apply; there are no per-minute charges and no AI credits.
Try for free →PRICE PER TEAM SIZE
What a team pays each month.
Monthly billing, September 2026 list prices, before taxes and fees. Dialpad Standard ($27/user monthly, $15 annual) includes automatic recording, transcription and ring groups but no CRM integrations; Pro ($35 monthly, $25 annual) adds CRM with a 3-user minimum; add ~$2-5/user in fees. Google Voice Standard ($20/user) is the first tier with an auto-attendant and ring groups, plus the $7/user Google Workspace Business Starter license required for team use; recording needs Premier ($30 plus Workspace). Ody Growth ($33/user monthly, $23 annual) includes IVR, auto recording, analytics and the AI receptionist.
SIDE BY SIDE
Feature by feature, all three.
Competitor facts from their published pricing & docs, verified September 2026. Ody facts mirror our pricing page.
| Feature | Dialpad Connect | Google Voice for Google Workspace | Ody |
|---|---|---|---|
| AI answering | |||
| AI receptionist answers calls | DialpadSeparate product, quote-only credit pricing | Google Voice— | OdyIncluded on every plan |
| What the AI costs | DialpadQuote-only conversation credits | Google VoiceNot offered | Ody$0 extra. No credits, no minute bundles |
| AI call summaries & transcripts | DialpadIncluded on all tiers | Google VoiceStandard+ (Gemini note-taking, English only) | OdyGrowth+ |
| Turn AI on/off per line & hour | Dialpad— | Google Voice— | Ody✓ |
| Phone system | |||
| US & Canada calling | Dialpad✓ | Google Voice✓ | Ody✓ |
| Business texting (SMS/MMS) | Dialpad250 SMS/user/mo, then $0.008 per send attempt | Google VoiceUS recipients only; reviewers report spam-filtered sends | OdyUS & Canada, 10DLC handled |
| Phone number included | Dialpad1 per user | Google Voice1 per user | Ody1 per user; extras $5/mo |
| Toll-free numbers | DialpadExtra cost; can't send texts | Google Voice— | Ody✓ |
| Free number porting | Dialpad✓ | Google VoiceYes (unlock fee on personal numbers) | Ody✓ |
| Phone menus (IVR) | DialpadRing groups capped at 3 on Standard | Google VoiceStandard+ ($20) | OdyGrowth+ |
| Auto call recording | Dialpad✓ | Google VoicePremier only ($30) | OdyGrowth+ |
| Voicemail transcription | Dialpad✓ | Google Voice✓ | Ody✓ |
| Video meetings | DialpadDialpad Meetings included | Google VoiceVia Google Meet (Workspace) | Ody— |
| Hardware required | DialpadOptional desk phones | Google VoiceNone (browser + mobile apps) | OdyNone. Browser + iOS app |
| Team & integrations | |||
| Shared team inbox | DialpadTeam messaging | Google Voice— | Ody✓ |
| CRM integrations | DialpadPro tier only (3-user min) | Google Voice— | Ody43 integrations, every plan |
| ChatGPT / Claude (MCP) | Dialpad— | Google Voice— | Ody✓ |
| Developer API & webhooks | DialpadPro+ | Google Voice— | OdyEvery plan |
| Analytics & reporting | Dialpad✓ | Google VoicePremier (BigQuery) | OdyGrowth+ |
| Commercial | |||
| Seat minimum | Dialpad1 (Standard), 3 (Pro), 100 (Enterprise) | Google VoiceNone (Starter caps at 10) | OdyNone |
| Contract | DialpadMonthly or annual | Google VoiceMonthly | OdyBilled monthly or annually. Change plans in-app |
| Fees above list price | Dialpad$2-5/user/mo admin recovery fee (reported) + E911 + taxes | Google VoiceRequires Google Workspace ($7+/user/mo) | OdyTaxes only. No recovery or E911 line items |
| Free trial | Dialpad14 days | Google VoiceNone for Voice itself | Ody7 days, every plan, full product |
| Support | DialpadStandard: web/chat only; 24/7 phone on Pro | Google VoiceGoogle Workspace support | OdyEmail (Starter), live chat (Growth), phone + onboarding (Enterprise) |
| Self-serve setup & plan changes | Dialpad✓ | Google Voice✓ | Ody✓ |
VERDICT BY USE CASE
Which one should you pick?
Provisioned in the Workspace console, inside Gmail and Calendar, monthly with no minimums. Dialpad's transcription and video are more than a light-volume team will use.
Real-time transcription and AI recaps on the $15 annual seat, plus the Sell coaching stack. Google's Gemini notes arrive after the call and only in English.
250 texts per user across the US and Canada, video meetings included, and Google Workspace integration. Google Voice texts US-only and hands video to Meet.
Dialpad's CRM integrations require the 3-user Pro tier and its AI Agent is quote only; Google Voice has neither. Ody includes 43 integrations and a 24/7 AI receptionist on every plan from $19 per user, with no minimum.
EVERYTHING INCLUDED
The whole phone system,
with the AI built in. One price.
Scroll through what every Ody workspace ships with: a number, calling and texting, a shared inbox, and a receptionist that never clocks out.
ChatGPT
Claude
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All features →FAQ
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