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Dialpad alternatives

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8 best Dialpad alternatives (2026)

Dialpad's AI writes excellent notes about the calls you missed. These eight are for teams that would rather the calls were answered, or that hit Dialpad's seat minimums.

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7-day free trial on every plan · No per-minute charges · Competitor facts verified September 2026

Dialpad Connect is a genuinely good product at a good price: $15/user/mo on annual billing ($27 monthly) with real-time transcription and AI recaps on the cheapest tier. People leave for three specific reasons. The AI that answers calls, Dialpad's AI Agent, is a separate product with quote-only, credit-based pricing. CRM integrations require the Pro tier with a 3-user minimum, and SSO or an SLA requires 100 users. Toll-free numbers cost extra and cannot text. We ranked eight alternatives on what a small team pays, whether AI answering is included, and whether features are gated by headcount.

WHY PEOPLE LOOK

Why teams look for a Dialpad alternative.

1

The AI Agent that answers calls is a separate, quote-only product priced in conversation credits; the AI included in plans documents calls, it does not pick them up.

2

CRM integrations require the 3-seat Pro tier at $25/user/mo annual, and SSO or an uptime SLA requires the 100-user Enterprise tier.

3

Toll-free numbers cost extra and cannot send texts, SMS overage is billed per attempt including failed sends, and reviewers report a $2-5/user/mo admin recovery fee.

THE LIST

Ranked, with prices and who each one fits.

01

Ody

Best for: Small teams that want AI to answer, not just transcribe
From
$19/user/mo ($15 annual); Growth $33, no seat minimum

Ody is our product. The difference from Dialpad is what the AI does: on Ody it answers the call 24/7, captures details and hands off to your team, on every plan, with no credits. Starter is $19/user/mo ($15 annual) with a number, unlimited US and Canada calling and texting, a shared inbox, 43 integrations, API and MCP. Growth ($33, $23 annual) adds AI summaries and transcripts, IVR, ring orders, auto recording and analytics. No seat minimums, toll-free numbers that text, and a 12-month term billed monthly or annually.

✓AI answers calls on every plan; summaries and transcripts on Growth
✓No seat minimums; a 2-person team can run any plan
✓Toll-free numbers that text, included
!Watch out for: No video meetings and no Android app (iOS and web)
02

RingCentral RingEX

Best for: Teams moving up to video, webinars and desk phones
From
$20/user/mo annual Core ($30 monthly); Advanced $25 annual

RingCentral RingEX is the step up in depth: Core $20/user/mo annual ($30 monthly), Advanced $25 annual with auto recording, 330+ integrations and CRM sync without a seat minimum, Ultra $35 annual with webinars, and video for 300 throughout. The cost is contract weight: terms run 12-36 months, auto-renew with a 30-day notice window and no online cancellation, with an early-termination fee equal to the remaining term. Reviewers report $4-5/user/mo in fees, texting is capped at 25-200 messages per user, and the AI Receptionist is a $39/mo add-on for 100 minutes.

✓CRM integrations on Advanced with no seat minimum
✓Video for 300, webinars, fax and desk-phone fleets
✓24/7 support and a 99.999% uptime SLA
!Watch out for: Auto-renewing multi-year terms and a $39/mo AI Receptionist add-on
03

Nextiva Core / Engage / Scale

Best for: Teams that want phone support and a priced AI receptionist
From
$15/user/mo annual Core ($23 monthly); Engage $25 annual

Nextiva answers the two things Dialpad Standard lacks: 24/7 phone support on every plan and a published AI receptionist price. Core is $15/user/mo on a 12-month term ($23 monthly) with 100 SMS per user; Engage at $25 annual adds 2,000 toll-free minutes, recording and advanced reporting. XBert, the AI Receptionist, is a $99/mo add-on for 100 interactions then $0.99 each. Monthly billing runs 35-100% higher, every line adds $3.95 plus $1.50 E911, contracts auto-renew with an ETF equal to the remaining months, and there is no free trial.

✓Top-rated 24/7 phone support on every plan
✓Published AI receptionist pricing: $99 per 100 interactions
✓Engage bundles toll-free minutes and recording
!Watch out for: 12-month term for headline prices; monthly billing can double
04

Quo (formerly OpenPhone)

Best for: Teams that want a shared inbox and wide integrations without minimums
From
$19/user/mo ($15 annual); Business $33, no seat minimum

Quo (formerly OpenPhone) has no seat minimums and puts CRM integrations on its $33 Business tier ($23 annual) for any team size, with HubSpot and Salesforce plus Pipedrive, Zoho, Attio, Clio and Jobber. Starter is $19/user/mo ($15 annual) with a shared inbox, API and MCP, and the apps on web, desktop, iOS and Android are excellent. Its Sona AI receptionist actually answers calls, unlike Dialpad's included AI, but it is credit-metered: about 10 AI-answered calls a month free, then $25-$199/mo packs with $0.45-$1.00 per-call overage.

✓No seat minimums; CRM sync on Business for any team size
✓Polished apps and a strong shared inbox
✓API and MCP on every plan
!Watch out for: Sona AI is credit-metered after about 10 answered calls a month
05

Grasshopper

Best for: Solo owners who just need a business number over a cell
From
$14/mo True Solo annual ($18 monthly); Small Business $55 annual

If Dialpad was more system than you needed, Grasshopper is the flat-rate retreat: True Solo $14/mo annual ($18 monthly), Solo Plus $25, Small Business $55 for four numbers and unlimited users, all per account. Calls forward to your cell, local, toll-free and vanity numbers are available, and support is 24/7. There is no AI receptionist (Ruby partner add-ons run about $160-250/mo), no CRM, Zapier or API, and analytics stop at 90 days. Texting needs 10DLC registration ($19.50 plus $1.50-10/mo, $15 per rejected resubmission), and cancellation is by phone.

✓Flat per-account pricing for shared lines
✓Toll-free and vanity numbers included
✓24/7 phone and chat support, 7-day no-card trial
!Watch out for: No AI answering, no integrations, texting activation is the top complaint
06

Ooma Office (Essentials / Pro / Pro Plus)

Best for: Small offices that want desk phones and month-to-month billing
From
$19.95/user/mo Essentials; Pro $24.95; Pro Plus $29.95, month-to-month

Ooma Office is month-to-month on every tier with no early-termination fee: Essentials $19.95, Pro $24.95, Pro Plus $29.95 per user per month. The entry price includes a receptionist menu, ring groups and a toll-free number with 500 inbound minutes, plus plug-in desk phones. CRM integrations (Salesforce, HubSpot, Zendesk, Jobber) arrive on Pro Plus with no seat minimum. Essentials has no texting or desktop app, texting is capped per account at 250 or 1,000 messages, and AI answering is a metered add-on from $14.99/mo.

✓Month-to-month with no ETF and free porting
✓Toll-free number and receptionist menu at the entry price
✓Plug-and-play desk phones
!Watch out for: Texting capped per account and missing on Essentials
07

Aircall cloud phone

Best for: Sales and support teams of 3+ living in HubSpot or Zendesk
From
$30/license/mo annual ($40 monthly), 3-license min ($90/mo floor)

Aircall is the call-center-flavored alternative: Essentials at $30/license/mo on annual billing ($40 monthly) with unlimited inbound and US/CA outbound, IVR, recording, SMS/MMS, 250+ integrations and 50 free AI Voice Agent minutes a month; Professional at $50 annual adds Salesforce CTI, live monitoring and AI Assist. Like Dialpad Pro it has a minimum, three licenses, so the real floor is $90/mo annual or $120 monthly. AI Voice Agents beyond the free minutes cost $0.49/min, AI Assist is $9/license on Essentials, and Trustpilot (3.0/5) is dominated by auto-renewal and no-refund disputes.

✓250+ integrations with strong CRM and helpdesk workflows
✓IVR, recording and SMS on the entry plan
✓AI Voice Agent add-on plugs into your Aircall numbers
!Watch out for: 3-license minimum and annual prepayment; renewal disputes dominate reviews
08

JustCall AI Communication Suite

Best for: Small sales teams that want CRM sync and an MCP server for $58
From
$29/user/mo annual ($39 monthly), 2-license min ($58/mo floor)

JustCall Team is $29/user/mo on annual billing ($39 monthly) with a 2-license minimum, so the cheapest account is $58/mo annual. It includes unlimited AI transcription, multi-level IVR, two numbers, 500 SMS segments per license and 100+ CRM integrations, plus an official MCP server. The AI Voice Agent is separate and pricey at $0.99/min or $99/mo for 100 minutes. Call quality is the top complaint across 2,300+ G2 reviews, 'unlimited' excludes toll-free inbound and forwarded calls, and Salesforce is gated to Pro ($49 annual).

✓Unlimited AI transcription, IVR and two numbers included
✓100+ CRM integrations and an official MCP server
✓14-day free trial
!Watch out for: AI voice agent at $0.99/min; call quality is the top review complaint

SIDE BY SIDE

Every alternative in one table.

ProviderStarting priceAI receptionist answers callsCRM integrationsSeat minimumToll-free numbersFree trial
1Ody$19/user/mo ($15 annual)Included on every plan43 integrations, every planNone✓7 days, every plan, full product
2RingCentral$20/user/mo (annual)Add-on: $39/mo for 100 minutes330+ integrations on Advanced+None✓14 days (SMS disabled during trial)
3Nextiva$15/user/mo (annual)Add-on: XBert, $99/mo for 100 interactionsSalesforce, HubSpot and others as paid add-onsNone (annual price capped at 100 employees)Add-on on Core; included on Engage+None; 30-day money-back with usage conditions
4OpenPhone$19/user/mo ($15 annual)Sona, credit-metered (1,000 credits ≈ 10 calls/mo free)HubSpot & Salesforce on Business+; Pipedrive, Zoho, Attio, Clio, JobberNone✓7 days
5Grasshopper$14/mo (annual)Partner add-on via Ruby (AI, human or hybrid), from ~$160-250/mo—NoneLocal, toll-free & vanity7 days
6Ooma$19.95/user/moAdd-on: AI Answering from $14.99/mo (40 min); AI Receptionist from $49.99 (100 min)Salesforce, HubSpot, Zendesk, Jobber on Pro PlusNone; all users on the same tierIncluded, 500 min/mo, then $0.034/minNone; 30-day money-back
7Aircall$30/license/mo annualAI Voice Agents add-on, per minute250+ (HubSpot, Zendesk, Pipedrive; Salesforce on Professional)3 (25 on Custom)✓Free trial; length not published
8JustCall$29/user/mo annualSeparate AI Voice Agent product100+ (HubSpot, Zoho, Pipedrive; Salesforce on Pro)2 (10 on Business)Available; inbound billed separately14 days
How we ranked them

Every price was verified against the vendor's pricing page in September 2026. Dialpad customers tend to leave over the quote-only AI Agent and the seat minimums, so we weighted whether AI answering is included and priced, whether CRM sync and other features are gated by headcount, toll-free handling, and the all-in cost for a team under 25 once fees and required tiers are counted. Ody is our product and sits first on that brief; the other seven are ordered by fit for the same buyer, not by size.

EVERYTHING INCLUDED

The whole phone system,
with the AI built in. One price.

Scroll through what every Ody workspace ships with: a number, calling and texting, a shared inbox, and a receptionist that never clocks out.

Step 01 · Phone numbers

Get a number in 60 seconds.

Local or toll-free, or port the one you've had for years.

Phone numbers →
Step 02 · Shared inbox

Invite the team to one line.

One number, one thread per customer. Nobody double-replies.

Shared inbox →
Step 03 · Calling & texting

Call and text from anywhere.

Browser or mobile app, 150+ countries. Same number, same history.

International calling →
Step 04 · Integrations

Plug in the tools you run.

Calls log themselves to your CRM. Voicemails post to Slack.

All integrations →
Step 05 · AI receptionist

Let AI pick up when you can't.

After hours, overflow, or always. It answers in under a second.

AI receptionist →
Step 06 · AI texting

Every missed call gets a text.

The agent replies in seconds and keeps the thread in your inbox.

Business texting →
Step 07 · MCP

Hand your phone to your AI.

One config in ChatGPT, Claude, or Cursor. Only the scopes you grant.

The MCP server →
Step 08 · API & webhooks

Build it into your product.

One REST call sends a text. Webhooks stream everything back live.

Developer API →
Step 09 · Agent Phone

Or let an agent run it all.

An AI agent with its own line. It buys numbers, texts, calls, and reports back.

Agent Phone →
Find a numberAustin, TX | 512
+1 (512) 555-0134
CALLSSMSMMS
Included
Local
Claim
+1 (800) 402-1188
CALLSSMS
$5/mo
Toll-free
Claim
Already have a number? Port it in free.NO DOWNTIME
Sign the LOAWe file itIt goes live

Go deeper, feature by feature.

All features →
AI receptionist →Phone numbers →International calling →Call forwarding →Caller ID →Phone menus (IVR) →Ring orders →Business texting →Shared phone numbers →Shared inbox →Call recording & AI summaries →Business voicemail →Analytics & reporting →Developer API →ChatGPT & Claude (MCP) →Agent Phone →Integrations →

FAQ

Questions people ask before choosing.

Not in its plans. Dialpad Connect includes AI documentation: real-time transcription, recaps and voicemail transcription, which is excellent. The AI Agent that answers calls is a separate product with quote-only pricing in conversation credits. Among the alternatives, Ody includes AI answering on every plan, Nextiva ($99/mo per 100 interactions) and RingCentral ($39/mo per 100 minutes) sell priced add-ons, Quo meters it with credits, and Aircall and JustCall bill AI agents per minute.

More comparisons

Same research, same honesty, other providers.

See all comparisons →
Ody vs one providerOdy vs Dialpad
Head-to-headDialpad vs RingCentral
Head-to-headNextiva vs Dialpad
Head-to-headDialpad vs Google Voice
Best alternativesBest RingCentral alternatives
Best alternativesBest Grasshopper alternatives
Best alternativesBest Vonage alternatives
Best alternativesBest Ooma alternatives
Sources & accuracy. Competitor prices and features come from each vendor's published pricing pages, documentation, and public reviews, last verified September 2026. Vendors change plans; if you spot something out of date, email [email protected] and we'll fix it. Ody prices mirror our pricing page and include taxes only. RingCentral RingEX · Nextiva Core / Engage / Scale · Quo (formerly OpenPhone) · Grasshopper · Ooma Office (Essentials / Pro / Pro Plus) · Aircall cloud phone · JustCall AI Communication Suite

Never miss another customer.

Port your number, train your agent in minutes, and put your line on autopilot. Or keep the AI off entirely. Your call.