기능
Two things Ody can do in Zendesk.
Contact import/sync
Pulls the workspace's existing contacts into Ody automatically, and keeps importing on a schedule.
Create ticket
Open a Zendesk ticket from a missed call or voicemail. The caller is matched or created as the requester by email or phone.
2분 이내에 설정 및 실행 가능합니다.
Paste your API key
Grab a key from Zendesk's settings and paste it into Ody's Connect window. The form tells you exactly where to look.
Pick your options if needed
Most connections need nothing else. When they do (a channel, an audience, a board) the options appear right after you connect.
It runs on its own
Imports stay on a schedule. Tickets, tasks, logs, and alerts fire when the call ends. Astra can use Zendesk on a live call, too.
왜 중요한가요?
전화 응대가 더 이상 특정인의 업무가 아닙니다.
Missed calls become tickets
A voicemail or missed call opens a Zendesk ticket or conversation with the transcript attached. Nothing sits in a personal inbox.
The caller is already a customer
Import Zendesk contacts so the requester is matched by email or phone, or created if they're new.
Astra can file it
Your AI receptionist can open the ticket during or after the call, so the queue moves even when the team is with another customer.
Zendesk 관련 질문
여전히 어려움이 있으신가요? 문의하기. 사람이 응답합니다.
Ody never sees your Zendesk password. You paste an API key into a secure form. Credentials live in an encrypted connection store; Astra and the rest of the product never read them. Disconnect anytime and access is revoked immediately.
더 많은 헬프데스크
43개의 모든 연동 →
Import Crisp people and open Crisp conversations from missed calls or voicemails.
Missed calls become Crisp conversations.
Import Dixa end users and create contact-form conversations from missed calls or voicemails.
Missed calls become Dixa conversations.
Import Freshdesk contacts and open tickets from missed calls or voicemails, transcript attached.
Missed calls become Freshdesk tickets.
Import Front contacts and save callers as Front contacts with their call notes.
Callers saved as Front contacts.