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Two things Ody can do in folk.
Contact import/sync
Pulls the workspace's existing contacts into Ody automatically, and keeps importing on a schedule.
Create contact
Create a folk person from a caller (name, email, phone).
Listo y funcionando en menos de dos minutos.
Paste your API key
Grab a key from folk's settings and paste it into Ody's Connect window. The form tells you exactly where to look.
Pick your options if needed
Most connections need nothing else. When they do (a channel, an audience, a board) the options appear right after you connect.
It runs on its own
Imports stay on a schedule. Tickets, tasks, logs, and alerts fire when the call ends. Astra can use folk on a live call, too.
Por qué es importante
El teléfono deja de ser el trabajo de alguien.
Callers show up by name
Import folk people as Ody contacts so the inbox and Astra already know who's on the line.
Every call leaves a trace
Completed calls and notes write back to folk, on the right person, so the CRM is the system of record for the phone too.
Astra can create the record
A first-time caller doesn't wait on a human to open folk. Astra can add the person while she's still on the call.
Preguntas sobre folk.
¿Aún tienes dudas? Habla con nosotros. Un humano responde.
Ody never sees your folk password. You paste an API key into a secure form. Credentials live in an encrypted connection store; Astra and the rest of the product never read them. Disconnect anytime and access is revoked immediately.
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