Business AI Texting
Your business number texts back.
Customers text your line. Your AI agent answers from your knowledge base — hours, pricing, services, directions — in your team's voice, around the clock. Anything it shouldn't handle, it hands to a person.
30 AI credits per text · included credits on every plan · no extra number, no second app
Why this isn't a chatbot
Grounded. Human-ready. Compliant by construction.
Grounded, not guessing
Every reply comes from the articles you allowed. If your knowledge doesn't cover it, the AI says your team will confirm — and hands off. It never invents a price or a policy.
A person, one tap away
Refund? Complaint? "Can I talk to someone?" The AI steps back and flags the thread for your team. Anyone on your team can say I'll take it from here on any conversation.
Compliant by construction
Replies go out from your own registered business line, respect STOP / HELP keywords, and are off until your texting registration is live. Nothing leaves that your team can't see in the Inbox.
How it works
Teach it. Turn it on. Step in whenever.
Teach it
Import your website or write a few articles in Knowledge. Choose which ones the texting AI may read — per article, even per phone number.
Turn it on
Flip AI texting on for your agent and pick the numbers it answers. Calls can keep ringing your team; texts get answered.
Let it text
Inbound texts get a reply in seconds, in your tone, marked ✦ in your Inbox so everyone knows.
Step in whenever
Take over any conversation with one tap; hand it back when you're done. The AI goes quiet in that thread only.
Honesty first
What it will and won't do
- Answer hours, services, pricing, location, availability — from your knowledge
- Match your team's tone (it learns from the replies you've already sent)
- Introduce itself as your business's AI assistant when asked
- Hand off and flag the thread when a human is needed
- Show you every reply, and every non-reply with the reason
- ×Make up facts your knowledge doesn't contain
- ×Pretend to be a person
- ×Ask for card numbers, IDs, passwords or one-time codes
- ×Promise a booking, payment or callback time it can't back up
- ×Talk over STOP / HELP keywords, over a teammate who already replied, or over you
Same Ody, same line
Built on the same Ody your team already uses
One Inbox
AI replies land in the thread your team works from, on web, iPhone and Android — attributed ✦ so nobody confuses an AI reply with a colleague's.
See shared inboxOne knowledge base
The same articles power your AI receptionist's calls, the inbox's suggested replies, and now automatic replies. Fix it once, it's fixed everywhere.
Meet the AI receptionistOne number
No short code, no "texting number" that isn't the number on your door. Replies go out on your registered business SMS line.
Business texting & 10DLCPer-line control
Different agent per number, or none — the sales line can text while the main line stays human.
See phone numbersAI credits
30 AI credits per text.
Every plan includes monthly AI credits; a one- or two-sentence reply is one text (30 credits). Only replies that actually send are charged — skipped texts and hand-offs are free. Need more? Buy a credit pack or turn on auto-recharge.
See AI credit pricingFAQ
Business AI Texting, answered.
Resources
Learn more
Guides to 10DLC, SMS consent, and the AI receptionist that shares the same knowledge base.
