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Two things Ody can do in Front.
Contact import/sync
Pulls the workspace's existing contacts into Ody automatically, and keeps importing on a schedule.
Create contact
Save a caller as a Front contact (email and phone handles, call notes in the description). Front conversations require a workspace-specific channel, so ticket creation is a later step. Contact create is the substitute for now.
Hoạt động trong vòng chưa đầy hai phút.
Paste your API key
Grab a key from Front's settings and paste it into Ody's Connect window. The form tells you exactly where to look.
Pick your options if needed
Most connections need nothing else. When they do (a channel, an audience, a board) the options appear right after you connect.
It runs on its own
Imports stay on a schedule. Tickets, tasks, logs, and alerts fire when the call ends. Astra can use Front on a live call, too.
Tại sao điều này quan trọng
Điện thoại không còn là công việc của ai đó.
Missed calls become tickets
A voicemail or missed call opens a Front ticket or conversation with the transcript attached. Nothing sits in a personal inbox.
The caller is already a customer
Import Front contacts so the requester is matched by email or phone, or created if they're new.
Astra can file it
Your AI receptionist can open the ticket during or after the call, so the queue moves even when the team is with another customer.
Câu hỏi về Front.
Vẫn còn vướng mắc? Liên hệ với chúng tôi. Một người thật trả lời.
Ody never sees your Front password. You paste an API key into a secure form. Credentials live in an encrypted connection store; Astra and the rest of the product never read them. Disconnect anytime and access is revoked immediately.
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Import Crisp people and open Crisp conversations from missed calls or voicemails.
Missed calls become Crisp conversations.
Import Dixa end users and create contact-form conversations from missed calls or voicemails.
Missed calls become Dixa conversations.
Import Freshdesk contacts and open tickets from missed calls or voicemails, transcript attached.
Missed calls become Freshdesk tickets.
Import Gorgias customers and open tickets from missed calls or voicemails.
Missed calls become Gorgias tickets.