Phone.com alternative
The Phone.com alternative where the sticker is the price.
Phone.com's Basic seat looks like $15. Add texting, taxes and surcharges, and the AI-Connect receptionist, and it is a different number. Ody includes the AI from $19.
7-day free trial on every plan · No per-minute charges · Phone.com facts verified September 2026
THE QUICK ANSWER
Phone.com is a genuinely cheap per-user system: Basic is $18/user/mo ($15 annual) with IVR, call queues and video on every tier, and you can mix user types on one account. But Basic gives the whole account a single number and strips out conversational texting, transcription, recording and integrations, so most teams land on Plus at $27 or Pro at $40. Advertised prices exclude roughly $6-7 per user per month in taxes and surcharges, the AI-Connect receptionist is a $29.99/mo add-on with 100 minutes and unpublished overage, there is no free trial, and cancelling means calling a retention line. Ooma closed its acquisition of Phone.com in December 2025, so the roadmap is in flux. Ody is $19/user/mo with texting, a number per user, and the AI receptionist included, with taxes as the only extra line item.
PRICING
What you'll actually pay.
Phone.com (Basic / Plus / Pro)
Phone.com was acquired by Ooma (closed December 2025). Monthly or annual (about 17% off), no contract, no free trial, 30-day money-back on user fees. Advertised prices exclude taxes and surcharges that add roughly $6-7 per user per month. Recording is an $8/mo add-on below Pro. The AI-Connect receptionist (natural-language routing, FAQs, calendar booking) is an add-on for Plus and Pro at $29.99/mo including 100 minutes; overage unpublished. Cancellation requires calling a retention line, with long holds reported.
Ody
One number per user included; extra local or toll-free numbers $5/mo each. Business texting needs one-time 10DLC registration ($20 setup + $4/mo per texting number, handled during onboarding). International calling is a $5/mo add-on with $5 of usage included. Plans are billed monthly or prepaid annually (annual saves up to 30%). Taxes apply; there are no per-minute charges and no AI credits.
Try for free →THE MATH
A 3-person team that needs texting and AI answering
Phone.com Plus is $27 x 3 monthly (texting needs Plus), plus the $29.99/mo AI-Connect add-on with 100 minutes, plus the roughly $6-7 per user in taxes and surcharges reviewers report. Ody Growth is $33 x 3 with IVR, recording, texting and unlimited AI answering; $69/mo on annual billing. Ody adds taxes only.
SIDE BY SIDE
Ody vs Phone.com, feature by feature.
Phone.com (Basic / Plus / Pro) facts from their published pricing & docs, verified September 2026.
| Feature | Phone.com (Basic / Plus / Pro) | Ody |
|---|---|---|
| AI answering | ||
| AI receptionist answers calls | Phone.comAdd-on: AI-Connect, $29.99/mo for 100 min (Plus/Pro only) | OdyIncluded on every plan |
| What the AI costs | Phone.com$29.99/mo + unpublished overage | Ody$0 extra. No credits, no minute bundles |
| AI call summaries & transcripts | Phone.comMeeting transcription on Pro; voicemail transcription Plus+ | OdyGrowth+ |
| Turn AI on/off per line & hour | Phone.com— | Ody✓ |
| Phone system | ||
| US & Canada calling | Phone.com✓ | Ody✓ |
| Business texting (SMS/MMS) | Phone.comNone on Basic; unlimited conversational SMS on Plus/Pro | OdyUS & Canada, 10DLC handled |
| Phone number included | Phone.comBasic: 1 per account; Plus/Pro: 1 per user | Ody1 per user; extras $5/mo |
| Toll-free numbers | Phone.com✓ | Ody✓ |
| Free number porting | Phone.com✓ | Ody✓ |
| Phone menus (IVR) | Phone.comAuto attendant, queues, IVR on all tiers | OdyGrowth+ |
| Auto call recording | Phone.comPro; $8/mo add-on on Basic/Plus | OdyGrowth+ |
| Voicemail transcription | Phone.comPlus and Pro | Ody✓ |
| Video meetings | Phone.com10 / 25 / 100 participants by tier | Ody— |
| Hardware required | Phone.comOptional IP desk phones on Plus/Pro | OdyNone. Browser + iOS app |
| Team & integrations | ||
| Shared team inbox | Phone.com— | Ody✓ |
| CRM integrations | Phone.comPro only (5 integrations) | Ody43 integrations, every plan |
| ChatGPT / Claude (MCP) | Phone.com— | Ody✓ |
| Developer API & webhooks | Phone.comDeveloper API available | OdyEvery plan |
| Analytics & reporting | Phone.comPro only | OdyGrowth+ |
| Commercial | ||
| Seat minimum | Phone.comNone | OdyNone |
| Contract | Phone.comNone | OdyBilled monthly or annually. Change plans in-app |
| Fees above list price | Phone.com~$6-7/user/mo taxes and surcharges; add-ons | OdyTaxes only. No recovery or E911 line items |
| Free trial | Phone.comNone; 30-day money-back | Ody7 days, every plan, full product |
| Support | Phone.com24/7 advertised | OdyEmail (Starter), live chat (Growth), phone + onboarding (Enterprise) |
| Self-serve setup & plan changes | Phone.comSignup yes; cancel via retention line | Ody✓ |
WHY TEAMS SWITCH
Where Ody pulls ahead of Phone.com.
The number on the page is the bill
Phone.com's advertised seat excludes taxes and surcharges that add about $6-7 per user per month, and recording is an $8 add-on below Pro. Ody's per-user price includes the number, unlimited US & Canada calling and texting, and the AI receptionist. Taxes are the only extra.
AI that is part of the plan
Phone.com sells its AI-Connect receptionist for $29.99/mo with 100 minutes, only on Plus and Pro, and does not publish the overage rate. Ody's AI receptionist is included on every plan with no minute bundle, so it costs the same whether it answers ten calls or three hundred.
Texting from the first seat
Phone.com Basic has no conversational texting and one number for the whole account; you need Plus at $27 to text customers. Ody Starter at $19 includes a number per user and US & Canada texting, with 10DLC registration handled during onboarding and every thread in a shared inbox.
AN HONEST TAKE
Which one is right for you?
You are a budget-focused US team of 1-20 that wants IVR, call queues and video meetings at the lowest per-seat price, some of your users never need to text, and HIPAA-compliant video or fax matters for your practice. Phone.com's mix-and-match user types can shave real money for that profile.
You want one price that already includes texting, a number for every user and a 24/7 AI receptionist, without a $29.99 add-on, a $6-7 surcharge stack or a retention call to leave. Ody Growth adds IVR and recording at $33, and everything is self-serve in the app.
EVERYTHING INCLUDED
The whole phone system,
with the AI built in. One price.
Scroll through what every Ody workspace ships with: a number, calling and texting, a shared inbox, and a receptionist that never clocks out.
ChatGPT
Claude
CursorGo deeper, feature by feature.
All features →SWITCHING IS EASY
Move from Phone.com without missing a call.
Start your free trial
Create your workspace in minutes. Every plan starts with a 7-day free trial | you get a live number, calling, texting, and your AI agent from day one.
Port your number free
Porting is free on every plan and your existing line keeps working the whole time | no downtime, no lost calls while the port completes.
Turn on the AI (or don't)
Set your hours and decide exactly when the AI answers | per number, per hour, per team. The rest of the time, it's the best softphone you've used.
Phone.com has no contract, but cancellation goes through a retention line with long holds reported, so port your numbers to Ody first and cancel after the port confirms. Ody plans are billed monthly or annually, and you change plans yourself in the app.
FAQ
Ody vs Phone.com, answered.
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